Customer Accounts Specialist

Clarion Housing Group

Customer Accounts Specialist supporting Clarion Housing residents through tenancies. Managing income and arrears, home visits, customer advice, and court documentation.

Posted 8/20/2026full-timeLeatherhead • 🇬🇧 United KingdomMid-LevelSenior💰 £33,608 - £38,958 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management within social housing, with strong skills in income collection, negotiation, and court documentation preparation. Exhibits compassionate communication and the ability to engage effectively with residents to support their tenancy needs.

Highest-signal resume keywords

Customer Account ManagementIncome CollectionCourt Documentation PreparationNegotiation SkillsCompassionate Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Income CollectionCourt Documentation PreparationNumeracy SkillsLiteracy Skills

Soft Skills

Compassionate CommunicationEmpathyAbility to Negotiate Under Pressure

Tools & Technologies

Microsoft DynamicsCRM SystemsHousing Management Systems

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Social HousingTenancy SupportArrears Management

About the role

Key responsibilities & impact

Support Clarion Housing residents as they navigate their tenancies
Reduce arrears and maximise income collection
Undertake tenant home visits to engage with customers, review individual circumstances, and provide advice and support
Own the entire income and arrears process
Use Microsoft Dynamics to create a seamless, customer-focused experience
Guide customers through queries with clarity and understanding
Prepare court documentation when needed
Negotiate positive outcomes under pressure
Attend Court proceedings where required

Requirements

What you’ll need

Experience in customer account management, ideally within social housing
Strong numeracy and literacy skills
Familiarity with CRM and housing management systems
Ability to prepare court documentation when needed
Ability to negotiate positive outcomes under pressure
Compassionate communication and empathy when supporting customers
Ability to travel across the region to remote locations where public transport may not be available
Ability to attend Court proceedings where required
Basic Criminal Record Check Clearance
Eligible to work in the UK; visa sponsorship is not available
Required to reside in England or Wales for the duration of employment

Benefits

Comp & perks

Benefits supporting employees and their lifestyle
Hybrid working between the office and home
Use of the latest technology and Microsoft Dynamics platform