Customer Renewals Specialist

Circle Cardiovascular Imaging

Customer Renewals Specialist managing renewals and retention for Circle Cardiovascular Imaging’s cardiac MR software. Forecasting revenue, negotiating contracts, and partnering cross-functionally to prevent churn.

Posted 8/18/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the renewal cycle for technology accounts, with a strong focus on customer satisfaction and retention strategies. Proficient in Salesforce and CRM platforms, with a solid understanding of the healthcare industry and effective communication skills.

Highest-signal resume keywords

Salesforce ProficiencyCustomer Relationship ManagementHealthcare Industry KnowledgeContract NegotiationCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ExecutionRenewal ForecastingPipeline ManagementBilling ResolutionCRM Implementation

Soft Skills

CollaborationInterpersonal SkillsListening SkillsTime ManagementCommunication Skills

Tools & Technologies

SalesforceDealHub

Industry Keywords

Medical TechnologySubscription ModelsCustomer SuccessVoice of CustomerRetention Strategies

About the role

Key responsibilities & impact

Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution
Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments
Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn
Accurately forecast renewal revenue, providing leadership visibility into pipeline health and risk status
Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes
Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date
Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies
Support transitions to subscription models, including Evolve, Evergreen, and TAP, and ensure customers understand value propositions
Partner with finance to resolve billing or payment issues tied to renewals
Engage new, existing, and prospective customers to promote Circle products and drive customer satisfaction
Follow up with designated leads and collect and report pre- and post-sales voice of customer feedback
Assist with CRM improvements and implementation of marketing strategies
Report to the Senior Director, Customer Success

Requirements

What you’ll need

Previous sales experience, preferably selling sophisticated technology and ideally in the medical technology sector
Good understanding of the healthcare industry
Excellent use of technology
Extensive experience with Salesforce or other CRM platforms
Structured, organized, and responsive approach to guiding customers through the process
Outstanding collaboration and interpersonal skills
Professional presence and behavior with the ability to handle diverse situations
Outstanding listening and comprehension skills
Clear, concise, grammatically correct oral and written communication skills
Confidence and ability to handle rejection
Focus and ability to work toward closing sales
Outgoing professional presence
Ability to interact with all levels of the organization
Detail-oriented with excellent time management skills
High school diploma or equivalent required

Benefits

Comp & perks

Competitive compensation and vacation
Flexible working arrangements
Employee Wellness Program
Professional development and tuition reimbursement program
Gratifying internal recognition/kudos programs
Annual salary review – based on company and individual performance
Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
Collaborative and supportive company culture