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Water Specialist, Customer Advisor
Severn TrentCustomer Advisor role at Severn Trent Water engaging with customers through phone and email. Key focus on problem-solving and delivering excellent customer service in a supportive team environment.
About the role
Key responsibilities & impact- Chat to customers over the phone and via email
- Take ownership of customer needs and find solutions
- Collaborate as part of a dedicated team
- Participate in a 4-week training program
Requirements
What you’ll need- Ability to think on your feet in a fast-paced environment
- Decision-making skills regarding customer queries
- Strong character, positivity, and a caring attitude
- Commitment to owning customer queries end to end with no hand off to another department
Benefits
Comp & perks- A salary of £27,495.68, with a company pay increase each year
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CharacterPositivityCaring Attitude