Customer Accounts Specialist

Clarion Housing Group

Customer Accounts Specialist supporting Clarion Housing residents, reducing arrears and maximising income collection. Conducting home visits and managing income processes for the UK’s largest social landlord.

Posted 8/20/2026full-timeLeatherhead • 🇬🇧 United KingdomMid-LevelSenior💰 £33,608 - £38,958 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management within social housing, utilizing Microsoft Dynamics to enhance tenant engagement and income collection. Proficient in preparing court documentation and negotiating outcomes under pressure while ensuring compliance with legal requirements.

Highest-signal resume keywords

Customer Account ManagementMicrosoft Dynamics ExperienceCourt Documentation PreparationNegotiation SkillsSocial Housing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Income CollectionArrears ManagementNumeracy SkillsLiteracy SkillsCRM Familiarity

Soft Skills

Customer EngagementClarity in CommunicationProblem SolvingAbility to Work Under Pressure

Tools & Technologies

Microsoft DynamicsHousing Management Systems

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Social HousingTenancy SupportCourt ProceedingsIncome Maximization

About the role

Key responsibilities & impact

Support Clarion Housing residents as they navigate their tenancies
Reduce arrears and maximise income collection
Undertake tenant home visits to engage with customers, review individual circumstances, and provide advice and support
Manage the entire income and arrears process
Use technology and the Microsoft Dynamics platform to deliver a customer-focused experience
Guide customers through queries with clarity and understanding
Prepare court documentation when needed
Negotiate positive outcomes under pressure
Attend Court proceedings where required

Requirements

What you’ll need

Experience in customer account management, ideally within social housing
Strong numeracy and literacy skills
Familiarity with CRM and housing management systems
Experience using Microsoft Dynamics platform
Ability to prepare court documentation
Ability to negotiate positive outcomes under pressure
Ability to travel across the region to remote locations where public transport may not be available
Ability to attend Court proceedings where required
Basic Criminal Record Check Clearance
Eligible to work in the UK; Clarion cannot offer visa sponsorship
Required to reside in England or Wales for the duration of employment

Benefits

Comp & perks

Benefits supporting employees and their lifestyle
Flexible working between office and home in line with business needs
Staff networks and diversity and inclusion initiatives