Customer Specialist

• Help Ribbon’s customers succeed by making sure their teams, candidates, and hiring workflows run smoothly.
• Be the first line of support for customers and candidates, helping troubleshoot issues quickly, clearly, and professionally.
• Investigate technical problems across Ribbon’s platform, AI interviews, workflows, and integrations, then partner with Engineering and Product to drive resolution.
• Support Customer Success with onboarding, implementation, configuration, and customer enablement where technical expertise is needed.
• Create and maintain clear internal documentation, troubleshooting guides, and customer-facing help content to improve the support experience.
• Identify recurring issues, product gaps, and customer pain points, then share actionable feedback with Product and Engineering.
• Help deliver a reliable, responsive, and high-quality customer experience as Ribbon scales with enterprise and high-volume hiring teams.

Customer Solution Specialist facilitating user support for AI hiring platform.

Customer Solution Specialist

Customer Solution Specialist facilitating user support and troubleshooting for Ribbon's AI hiring platform with a focus on customer experience improvement.

• Support customers through inbound and outbound calls.
• Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Customer Account Specialist assisting with personal and small business banking inquiries

Customer Account Specialist II, Customer Assistance

Customer Account Specialist delivering exceptional service to banking customers through inbound and outbound calls. Resolve inquiries and contribute positively to customer experience in personal and small business banking.

• As the voice of TD, you’ll be passionate about understanding our customers.
• Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
• You'll support customers through inbound and outbound calls.
• You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
• Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Customer Account Specialist II supporting inbound and outbound customer inquiries for TD Canada Trust

Customer Account Specialist II supporting customer inquiries in a remote contact center for TD Canada Trust. Delivering legendary service through inbound and outbound calls with performance objectives.

• Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
• Participate in special projects and initiatives as assigned
• Ensure timely resolution of all inquires
• Electronic customer inquiries; Processing forms, applications and customer service requests emails
• Researching, analyzing and providing resolution to customer billing complaints
• Scheduling customer payment arrangements
• Recording and tracking detailed customer interactions and transactions
• Initiating and handling all inbound and outbound calls on delinquent accounts
• Escalating accounts according to Collections policies and procedures.
• Displaying professional telephone etiquette when communicating with customers
• Set up disconnections and reconnections
• Report preparation and analysis on outstanding balances

Customer Relations Specialist enhancing customer experience at Metergy Solutions

Customer Relations Specialist – Contact Centre

Customer Relations Specialist enhancing customer experience through professional assistance at Metergy Solutions. Responding to inquiries and managing customer interactions in a call center environment.

Customer Relations Specialist, Spanish

Customer Relations Specialist accountable for timely assistance to customers at Metergy Solutions. Managing billing inquiries and providing professional support in a call center environment.

Customer Specialist jobs in Canada

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Customer Solution Specialist

Customer Account Specialist II, Customer Assistance

Customer Account Specialist II, Customer Assistance

Customer Relations Specialist – Contact Centre

Customer Relations Specialist, Spanish