Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Ribbon

Customer Solution Specialist

Ribbon

Customer Solution Specialist facilitating user support and troubleshooting for Ribbon's AI hiring platform with a focus on customer experience improvement.

Posted 7/20/2026full-timeToronto • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer success within a B2B SaaS environment, focusing on troubleshooting, onboarding, and enhancing customer experiences. Proficient in collaborating cross-functionally with Product and Engineering teams to resolve issues and improve workflows.

Highest-signal resume keywords
Technical Support ExperienceCustomer Success ExpertiseProblem-Solving SkillsClear CommunicationExperience with ATS Platforms

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Software IssuesImplementationConfigurationTechnical DocumentationCustomer Enablement
Soft Skills
OrganizedDetail-OrientedCustomer-First MindsetCross-Functional CollaborationProfessional Communication
Tools & Technologies
B2B SaaSIntercomAPIsHR TechIntegrations
Industry Keywords
Technical SupportCustomer SupportOnboardingWorkflowsCustomer Experience

About the role

Key responsibilities & impact
  • Help Ribbon’s customers succeed by making sure their teams, candidates, and hiring workflows run smoothly.
  • Be the first line of support for customers and candidates, helping troubleshoot issues quickly, clearly, and professionally.
  • Investigate technical problems across Ribbon’s platform, AI interviews, workflows, and integrations, then partner with Engineering and Product to drive resolution.
  • Support Customer Success with onboarding, implementation, configuration, and customer enablement where technical expertise is needed.
  • Create and maintain clear internal documentation, troubleshooting guides, and customer-facing help content to improve the support experience.
  • Identify recurring issues, product gaps, and customer pain points, then share actionable feedback with Product and Engineering.
  • Help deliver a reliable, responsive, and high-quality customer experience as Ribbon scales with enterprise and high-volume hiring teams.

Requirements

What you’ll need
  • Has 1–3 years of experience in technical support, customer support, implementation, customer success, or a similar role at a B2B SaaS company.
  • Is a strong problem-solver who can troubleshoot software issues, ask the right questions, and turn unclear problems into clear next steps.
  • Communicates clearly, patiently, and professionally with customers, candidates, and internal teams.
  • Is organized, detail-oriented, and able to manage multiple support requests with urgency, accuracy, and follow-through.
  • Works well cross-functionally with Customer Success, Product, and Engineering to resolve issues and improve the customer experience.
  • Has a customer-first mindset and takes pride in turning confusing or frustrating situations into great experiences.
  • Experience with ATS platforms, HR tech, APIs, integrations, Intercom, or technical documentation.

Benefits

Comp & perks
  • Competitive salary + meaningful equity.
  • Direct customer impact.
  • Cutting-edge tech.
  • High-growth environment.
  • Health & wellness stipend.
  • Annual international offsite.
  • Team lunches & meetups in Toronto.