Customer Account Specialist II, Customer Assistance

Customer Account Specialist delivering exceptional service to banking customers through inbound and outbound calls. Resolve inquiries and contribute positively to customer experience in personal and small business banking.

Posted 7/13/2026full-timeMarkham • 🇨🇦 CanadaMid-LevelSenior💰 CA$47,200 - CA$66,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills through effective communication, empathy, and problem-solving abilities. Proficient in multitasking and navigating various computer systems while meeting performance metrics and compliance regulations.

Highest-signal resume keywords

Customer Service ExperienceExceptional Listening SkillsTime Management SkillsDigital LiteracyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MultitaskingComputer NavigationPerformance MetricsCompliance RegulationsCustomer Inquiry Resolution

Soft Skills

EmpathyCuriosityFlexibilityResiliencyPositive Attitude

Tools & Technologies

DesktopsLaptopsHeadsets

Certifications & Qualifications

High School Diploma

Industry Keywords

Banking ExperienceCollection ExperienceCall Center

About the role

Key responsibilities & impact

Support customers through inbound and outbound calls.
Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Requirements

What you’ll need

High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Previous collection, credit experience and or call center and banking experience is an asset
Ability to work both independently and as part of a team.

Benefits

Comp & perks

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Colleague development opportunities