Customer Account Specialist II, Customer Assistance

Customer Account Specialist II supporting customer inquiries in a remote contact center for TD Canada Trust. Delivering legendary service through inbound and outbound calls with performance objectives.

Posted 7/13/2026full-timeLondon • 🇨🇦 CanadaMid-LevelSenior💰 CA$47,200 - CA$66,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by effectively resolving inquiries and providing tailored advice based on customer needs. Possesses strong digital literacy and the ability to multitask in a fast-paced environment while meeting performance metrics.

Highest-signal resume keywords

Exceptional Listening SkillsCustomer Service ExperienceDigital LiteracyTime ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceMultitaskingPerformance MetricsCompliance RegulationsBanking KnowledgeCall Center ExperienceCredit ExperienceProblem ResolutionFinancial Advice

Soft Skills

EmpathyFlexibilityResiliencyPositive AttitudeSound Judgment

Tools & Technologies

Computer SystemsApplicationsDesktopsLaptopsHeadsets

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer Life CycleInbound CallsOutbound CallsCustomer Experience SurveyCoaching Support

About the role

Key responsibilities & impact

As the voice of TD, you’ll be passionate about understanding our customers.
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
You'll support customers through inbound and outbound calls.
You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Requirements

What you’ll need

High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Must display a high professional manner, along with sound judgment, time management and decision-making skills.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
Previous collection, credit experience and or call center and banking experience is an asset.
Ability to work both independently and as part of a team.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development