Customer Retention Specialist

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience.
• Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries.
• Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention.
• Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment.
• Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD.
• Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies.
• Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products.
• Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. Deliver exceptional customer care in every interaction, ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience.

Member Support and Retention Specialist

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Inbound Retention Specialist – Weekend Team

• Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience.
• Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries.
• Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention.
• Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment.
• Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD.
• Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies.
• Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products.
• Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members.

Member Support – Retention Specialist

• Supports participants placed in subsidized employment to help them maintain work and transition to long term, unsubsidized employment.
• Provides ongoing retention-focused services including regular employment follow up, individualized coaching, and problem-solving around workplace and personal barriers.
• Connects participants to supportive services such as transportation and work-related expenses.
• Maintains frequent contact with participants and employers during the subsidized placement and post placement retention period.
• Monitors job performance and attendance, and facilitates conflict resolution to promote job stability and career advancement.
• Documents services and outcomes in required data systems.
• Supports the administration of any eligible retention incentives.

Employment Retention Specialist

Inbound Retention Specialist – Sales

• Retain customers and revenue through phone and email support
• Respond to customer inquiries and challenges
• Work with Production to move customers through the implementation process
• Work with Billing to answer customer inquiries about pricing
• Mark customers Cancelled or Saved in the system
• Organize and request credits/refunds when appropriate

Retention Specialist

• Retain customers and revenue by responding to inquiries through phone and email
• Demonstrate steps to address customer challenges
• Express best practices and company philosophy for customer satisfaction
• Work with Production to assist customers through implementation and website launch
• Work with Billing to answer inquiries about pricing and product value
• Manage customer calls and correctly mark customer status in the system
• Request credits/refunds appropriately

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
• Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
• Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
• Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
• Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
• Expand stakeholder engagement within accounts where growth potential exists
• Deliver structured enablement to help customers adopt and fully utilize Semrush tools
• Drive product usage through webinars, campaigns, and repeatable programs
• Analyze customer usage and engagement data to identify gaps and opportunities
• Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth

Enterprise Renewals and Retention Manager, US Markets

• Play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand
• Focus on retaining customers by providing outstanding service and addressing concerns
• Deliver education and training to new and current customers as well as healthcare providers
• Initiate outbound calls, emails, and other communication methods to new and existing customers to check satisfaction
• Maintain detailed records of customer interactions and outcomes within Salesforce activities and campaigns

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Member Support and Retention Specialist

Inbound Retention Specialist – Weekend Team

Member Support – Retention Specialist

Employment Retention Specialist

Inbound Retention Specialist – Sales

Retention Specialist

Retention Specialist

Enterprise Renewals and Retention Manager, US Markets

Clinical Retention Specialist