Member Support and Retention Specialist

JumpstartMD

Member Support Specialist at JumpstartMD engaging with members to enhance their experience and retention. Handling inquiries and managing inventory for clinics to ensure optimal service.

Posted 6/6/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $31 per hourWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for members across all JumpstartMD clinics, addressing their needs and enhancing their overall experience.
Provide support with billing issues, including payment processing, claims liaison, and troubleshooting insurance-related inquiries.
Gather and analyze feedback from members, address concerns or complaints, and develop solutions to reduce cancellations while improving retention.
Support clinics by managing the inventory and supply chain process. Ensure all clinics are fully stocked with essential products, office supplies, and medical equipment.
Negotiate membership renewals and cancellations, offering personalized solutions to retain members and maintain their loyalty to JumpstartMD.
Analyze member behavior and produce regular reports on retention, cancellations, and overall satisfaction. Present findings to the sales and marketing teams to improve retention strategies.
Work closely with operations and support teams to implement retention-focused initiatives and promote new services or products.
Monitor and reply to member questions and support the needs of our membership through the App – Reply to member questions and inquiries from the survey platform to ensure timely responses and satisfactory problem solving for members. Deliver exceptional customer care in every interaction, ensuring members feel supported, valued, and empowered throughout their health journey. Use active listening, empathy, and problem-solving to provide a best-in-class experience.

Requirements

What you’ll need

Bachelor's degree in sales, marketing, business administration, or related field (or equivalent work experience).
Sales experience is a PLUS.
3+ years of experience in customer support, sales, or retention roles, preferably in a healthcare or wellness environment.
High level of comfort working with technology and multiple systems at once.
Experience with billing, claims, and insurance-related inquiries.
Strong skills in inventory management and supply chain processes.
Excellent verbal and written communication skills, with the ability to engage with members empathetically and professionally.
Strong problem-solving skills, with the ability to develop creative solutions to retain memberships.
Proficient in customer relationship management (CRM) systems and sales/marketing software.
Ability to multitask and remain calm in challenging situations.
Strong organizational skills, attention to detail, and a positive attitude.

Benefits

Comp & perks

Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health, and wellness program nationally.
Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions.
Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
Wellness Support: Receive 4 annual paid wellness days to prioritize your health.
Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingclaims processinginsurance inquiriesinventory managementsupply chain managementcustomer relationship management (CRM)salesretention strategiesdata analysisreporting

Soft Skills

active listeningempathyproblem-solvingcommunicationorganizational skillsattention to detailmultitaskingcustomer careprofessionalismpositive attitude