Customer Advisor

• Provide high-quality customer service to English-speaking customers via phone, chat and email
• Respond to customer enquiries in a timely, professional and helpful manner
• Identify customer needs and provide accurate information, guidance and solutions
• Resolve customer issues efficiently while maintaining a positive customer experience
• Handle complaints and escalated cases with empathy, patience and professionalism
• Use multiple systems and browser applications simultaneously to manage customer interactions
• Maintain accurate records of customer enquiries, actions and resolutions in the relevant systems
• Follow company procedures, service standards, quality requirements and data protection policies
• Work collaboratively with colleagues and other internal teams to resolve complex enquiries
• Identify recurring customer issues and share relevant feedback with the appropriate teams
• Meet individual and team performance, quality and customer satisfaction targets

English-speaking Customer Advisor supporting international customers for Workster in Lisbon

Customer Advisor, English-speaking

English-speaking Customer Advisor supporting international customers for Workster in Lisbon.
Handling phone, chat, and email enquiries while resolving issues and meeting customer satisfaction targets.

• Inbound Support Management: Assist Danish clients via phone, email, and live messaging regarding order statuses, product details, warranty coverage, shipping, and initial device configurations.
• Technical Problem-Solving: Identify and diagnose technical issues with smart appliances and electronics, providing clear guidance to resolve problems or escalating complex cases to specialized engineering teams.
• System Documentation: Maintain precise records of all customer interactions, reported issues, and resolution steps within the CRM platform.
• Brand Representation: Keep up to date with new product releases, software updates, and organizational policies, communicating information with empathy and clarity.
• Ongoing Growth: Participate in fully compensated, continuous training modules to sharpen your technical expertise and client communication abilities.

Customer Support Representative for Danish clients in a remote role based in Portugal

Danish Speaking Customer Advisor

Customer Support Representative assisting Danish clients with smart home products. Fully remote role based in Portugal with focus on support and problem-solving.

• Manage incoming requests from German-speaking B2B customers via phone, email, and chat
• Help business owners resolve technical challenges related to POS connectivity and payment processing
• Assist users with account administration and billing questions
• Document all client communications and technical problems in CRM
• Escalate complex issues to advanced support teams

German Speaking Customer Advisor assisting B2B clients remotely from Portugal

German Speaking Customer Advisor

German Speaking Customer Advisor assisting B2B clients with POS systems remotely from Portugal. Providing technical support via phone, email, and chat during rotating shifts.

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email
• Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications
• Build relationships through active listening to pinpoint user needs while upholding patience and professionalism
• Take full ownership of assigned support cases and document every customer interaction in the CRM system
• Participate in an intensive training program to master the product catalog and internal tools

Remote Support Specialist for a technology brand assisting Czech-speaking customers

Czech Speaking Customer Advisor

Remote Support Specialist assisting Czech-speaking customers with technical issues for a tech brand. Managing support cases through effective communication and documentation.

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

Customer Advisor managing online orders for e-commerce.

Dutch Speaking Customer Advisor

Customer Advisor managing Dutch-speaking online orders for e-commerce while ensuring compliance with data policies. Delivering exceptional service and resolving customer inquiries via various channels.

Customer Advisor jobs in Portugal

See all jobs on JobTailor

Customer Advisor, English-speaking

Danish Speaking Customer Advisor

German Speaking Customer Advisor

Czech Speaking Customer Advisor

Dutch Speaking Customer Advisor