Danish Speaking Customer Advisor

Cross Border Talents

Customer Support Representative assisting Danish clients with smart home products. Fully remote role based in Portugal with focus on support and problem-solving.

Posted 8/2/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inbound support management and technical problem-solving for smart appliances and electronics, with a strong focus on customer communication and system documentation. Proficient in Danish and English, with a commitment to ongoing growth and digital competency.

Highest-signal resume keywords

Fluent In Danish (C1/C2)Professional Working Proficiency In English (B2)Technical Problem-SolvingCustomer Care ExperienceDigital Competency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCustomer-Centric AttitudeEmpathy

Tools & Technologies

CRM PlatformMultiple Applications

Industry Keywords

Inbound Support ManagementSmart AppliancesIoT ElectronicsConsumer TechTechnical IssuesOrder StatusWarranty CoverageShippingDevice ConfigurationsContinuous Training

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Inbound Support Management: Assist Danish clients via phone, email, and live messaging regarding order statuses, product details, warranty coverage, shipping, and initial device configurations.
Technical Problem-Solving: Identify and diagnose technical issues with smart appliances and electronics, providing clear guidance to resolve problems or escalating complex cases to specialized engineering teams.
System Documentation: Maintain precise records of all customer interactions, reported issues, and resolution steps within the CRM platform.
Brand Representation: Keep up to date with new product releases, software updates, and organizational policies, communicating information with empathy and clarity.
Ongoing Growth: Participate in fully compensated, continuous training modules to sharpen your technical expertise and client communication abilities.

Requirements

What you’ll need

Language Capabilities: Fluent in Danish (C1/C2 capability) alongside professional working proficiency in English (B2 level).
Residency & Authorization: Resident of Portugal (or fully prepared to move) with legal right to work remotely in the country.
Communication Skills: Strong written and verbal communication skills with a patient, customer-centric attitude.
Digital Competency: High comfort level using computers, toggling between multiple applications, and mastering new software tools quickly.
Preferred Qualifications: Prior experience in customer care, contact centers, retail, or hospitality is beneficial, though not mandatory.
An interest in consumer tech, IoT electronics, or modern household appliances.

Benefits

Comp & perks

Base Salary: €1,400 gross per month paid across 14 annual installments (including Portugal's standard summer and Christmas allowances).
Language Allowance: A dedicated €150 monthly bonus for applying your specialized Danish language skills.
Performance Bonuses: Up to €100 gross monthly based on achieving service quality metrics and targets.
Food Voucher: €7 per working day (providing approximately €140–€150 in tax-free net income per month).
Comprehensive Insurance: Private health and life coverage starting on day one.
Career Growth: Clear internal pathways leading to roles such as Quality Analyst, Team Leader, or Corporate Trainer.
Company Environment: An inclusive, multicultural organizational culture with regular team-building activities and accessible management.