Customer Advisor, English-speaking

Workster

English-speaking Customer Advisor supporting international customers for Workster in Lisbon. Handling phone, chat, and email enquiries while resolving issues and meeting customer satisfaction targets.

Posted 8/10/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively managing customer interactions through various communication channels while maintaining high standards of professionalism and empathy. Proficient in multitasking and utilizing customer service platforms to resolve inquiries and enhance customer satisfaction.

Highest-signal resume keywords

Fluent In EnglishCustomer Service ExperienceExcellent Communication SkillsProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic ApproachOrganizational SkillsPositive MindsetFlexibilityAbility To Work Independently

Tools & Technologies

Customer Service PlatformsOnline Communication ToolsMultiple Systems Navigation

Industry Keywords

Call CentreContact CentreBPOCustomer Satisfaction TargetsData Protection Policies

About the role

Key responsibilities & impact

Provide high-quality customer service to English-speaking customers via phone, chat and email
Respond to customer enquiries in a timely, professional and helpful manner
Identify customer needs and provide accurate information, guidance and solutions
Resolve customer issues efficiently while maintaining a positive customer experience
Handle complaints and escalated cases with empathy, patience and professionalism
Use multiple systems and browser applications simultaneously to manage customer interactions
Maintain accurate records of customer enquiries, actions and resolutions in the relevant systems
Follow company procedures, service standards, quality requirements and data protection policies
Work collaboratively with colleagues and other internal teams to resolve complex enquiries
Identify recurring customer issues and share relevant feedback with the appropriate teams
Meet individual and team performance, quality and customer satisfaction targets

Requirements

What you’ll need

Fluent in English, both spoken and written
Previous experience in customer service, call centre, contact centre, hospitality, retail or BPO is an advantage
Excellent verbal and written communication skills
Strong customer focus and a professional, empathetic approach
Good problem-solving and decision-making skills
Ability to remain calm and professional when handling challenging customer situations
Confident using computers, customer service platforms and online communication tools
Ability to multitask and navigate multiple systems while communicating with customers
Strong attention to detail and organisational skills
Positive, flexible and solution-oriented mindset
Ability to work independently and as part of a multicultural team
Willingness to work in a fast-paced, international customer service environment
Availability to work rotational shifts, including weekends, where required

Benefits

Comp & perks

Competitive salary and performance-related incentives
Comprehensive onboarding and fully paid training
International and multicultural working environment
Supportive team culture and professional working environment
Opportunities for professional development and career progression
Employee benefits and additional social advantages
Assistance with relocation, where applicable