Counselor

• Participate in suicide and crisis intervention training
• De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques
• Connect individuals in crisis to appropriate resources
• Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis

Student-Crisis Counselor

• Conduct phone interviews with prospective students
• Engage with students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost
• Achieve the expected goals including Daily activity, Schedule Adherence, Call Outline Adherence
• Assist prospective students through the admission process
• Partner with departments outside of Admission

Admission Counselor

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
• Document student interactions in customer relationship manager
• Participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Finance Counselor I

• Provide expert genetic counseling services to patients and families.
• Oversee and mentor other genetic counselors.
• Participate in research and quality improvement initiatives.
• Develop and implement protocols and procedures for the clinical enterprise.

Lead Genetic Counselor

• Provide counseling to patients through evidenced-based practice.
• Provide patient education.
• Ensure accountability of treatment program and patient compliance through collaboration.
• Assist patients in creating realistic goals toward achieving freedom from addiction.
• Act as a clinic resource and assure compliance with HIPPA and CFR42 Part 2 regulations.

Counselor jobs in West Virginia

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Student-Crisis Counselor

Admission Counselor

Finance Counselor I

Lead Genetic Counselor

Counselor, Social Worker