Counselor

• Provide coverage in short-term, surge and on demand situations resulting from the Military needs
• Provide personal financial counseling services to military service members and their families
• Conduct briefings, presentations, and provide referral resources to participants
• Work closely with Points of Contact to assure program meets installation needs
• Assist service members in establishing spending plans
• Develop and provide informational financial materials
• Coordinate and provide Personal Financial Management classes/workshops
• Respond to requests for age-appropriate classes or seminars
• Utilize virtual counseling or other electronic modes of communication
• Manage duty to warn situations according to DoD protocol
• Communicate with leadership and participate in regular supervision and training

Assignment Ready Counselor

• Provide personal financial counseling and management services directly to service members and their families
• Assist service members in establishing a spending plan for extended absences
• Develop and make available informational financial materials to service members and families
• Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops
• Utilize virtual counseling or other electronic modes of communication
• Manage duty to warn situations according to Department of Defense (DoD) protocol
• Communicate with leadership and participate in regular supervision

Personal Financial Counselor, Assignment Ready Counselor, PFC

• Administrative responsibilities in the graduate counseling program
• Teaching responsibilities in the graduate counseling program
• Advising students in the graduate counseling program

Graduate Counseling Faculty

• Answers billing questions.
• Reviews patient's insurance coverage and Explanation of Benefits (EOBs).
• Provides clarification regarding what charges were incurred and why they were incurred.
• Reviews insurance denials and provides an explanation for the denial to the patient.
• Reviews payment plan guidelines and assists in setting up payment arrangements.
• Determines if patient is eligible for payment assistance programs and assists in the application process, if applicable.
• Educates patients regarding insurance concepts, such as what copayments are, what services are covered, effective dates of coverage, when a referral is needed and the effect on insurance, how to obtain a valid referral and resubmit the claim, and how effective dates of coverage influence insurance payments.
• May assist patient in filling out medical assistance program paperwork, as well as referrals to Medicaid or other insurance aid or disability programs.
• Frequently advises uninsured patients on outstanding medical costs associated with procedures performed in a clinic setting and establishes a payment plan.
• Interacts with patients in-person and must be able to empathize with them while also diffusing strong emotions.
• Calculates and provides cost estimates for medical procedures, including the patient's anticipated share.
• Advises on and collects prepayments for services not covered by insurance. May perform guest service duties, as needed. Other duties as assigned.

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Assignment Ready Counselor

Personal Financial Counselor, Assignment Ready Counselor, PFC

Graduate Counseling Faculty

Financial Counseling Representative