Consultant

• Support the development, implementation, and improvement of EHS management systems
• Conduct EHS compliance audits and manage corrective actions
• Perform risk assessments, incident investigations, and root cause analyses
• Provide onsite EHS compliance support at client facilities
• Develop and implement environmental programs (air, waste, stormwater, wastewater, and spill prevention)
• Lead or support industrial hygiene and exposure assessments
• Translate regulatory requirements into practical, scalable solutions
• Manage multiple projects to meet scope, schedule, budget, and quality expectations
• Collaborate with ERM’s global technical network to solve complex challenges
• Build and maintain strong client relationships that support repeat business
• Contribute to the growth of ERM’s EHS and Sustainable Operations practice
• Develop innovative solutions for complex EHS challenges and regulatory issues.
• Design and direct corporate H&S strategies across diverse industries.
• Manage projects to meet scope, budget, and schedule while exceeding client expectations.
• Develop and deliver training.
• Participate in EHS audits. Build and nurture client relationships to drive repeat business and expand ERM’s market presence.

Consultant, Environmental Health & Safety – EHS

• Support the development, implementation, and improvement of EHS management systems
• Conduct EHS compliance audits and manage corrective actions
• Perform risk assessments, incident investigations, and root cause analyses
• Provide onsite EHS compliance support at client facilities
• Develop and implement environmental programs (air, waste, stormwater, wastewater, and spill prevention)
• Lead or support industrial hygiene and exposure assessments
• Translate regulatory requirements into practical, scalable solutions
• Manage multiple projects to meet scope, schedule, budget, and quality expectations
• Collaborate with ERM’s global technical network to solve complex challenges
• Build and maintain strong client relationships that support repeat business
• Contribute to the growth of ERM’s EHS and Sustainable Operations practice
• Develop innovative solutions for complex EHS challenges and regulatory issues
• Design and direct corporate H&S strategies across diverse industries
• Manage projects to meet scope, budget, and schedule while exceeding client expectations
• Develop and deliver training
• Participate in EHS audits.

Consultant, Environmental Health – Safety

• Provide subject matter expertise, analytical support, and delivery enablement for Medicaid Provider Directory operations
• Partner across business, IT, and compliance teams to translate regulatory, operational, and platform requirements into actionable outcomes
• Support data integrity, compliance readiness, delivery quality, and overall operational stability through proactive risk identification and resolution
• Analyze platform functionality and data to support business and technical decision-making
• Conduct gap analyses and assess impacts of regulatory or policy changes
• Partner with stakeholders to intake, clarify, and refine requirements
• Collaborate with Product Owners, BAs, and IT teams to ensure delivery readiness
• Define test scenarios and expected outcomes for directory changes

Manager, Business Consultant

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Lead large and complex forensic equipment loss investigations with minimal oversight
• Evaluate damage to industrial, commercial, and specialty equipment
• Determine cause of loss, extent of damage, and repair or replacement scope
• Schedule and conduct site inspections and field assessments
• Review client provided records including invoices, budgets, schedules, and technical documentation
• Perform financial analysis to develop damage estimates and restoration costs
• Prepare clear, well supported expert reports for insurers, third party adjusters, attorneys, corporations, and private clients
• Present expert opinions during client meetings, mediations, depositions, and legal proceedings
• Maintain direct and consistent communication with clients and stakeholders
• Mentor and support junior consultants through technical guidance, field support, and report review
• Participate in peer review and quality control activities
• Actively support business development through client outreach, industry events, and professional presentations
• Coordinate with internal teams to meet project scope, schedule, and budget expectations
• Maintain accurate job files, documentation, and records
• Perform other duties consistent with a senior consulting role

Senior Equipment Loss Consultant

• Provides professional nursing care within Clinical Operations, supporting members through assessment, planning, evaluation, and evidence-based practice to advance a positive member experience and ensure appropriate, cost-effective services across the care continuum.
• Applies professional nursing, epidemiological, and analytical skills to understand, react to, and plan for current and emerging healthcare needs—both at the individual member level and across larger populations.
• Serves as a clinical advocate and liaison across departments and external partners.
• Uses multiple systems to inform decisions, communicate effectively, and document care.
• Manages a large member population, evaluates and makes recommendations on escalated clinical issues, and assesses G.E.H.A’s emerging health trends to recommend targeted improvements that support divisional and organizational objectives.

Nurse Consultant II

• Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
• Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
• Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
• Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.
• Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
• Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
• Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.
• Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows.
• Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.
• Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.

Lead Technical Implementation Consultant

• Assists with planning and execution of various strategic, operational, project management, and reporting needs with and for internal constituents.
• Drives solutions and strategic initiatives that enable the Large Group sales and service teams to be more competitive in the marketplace.
• Partner with internal stakeholders and business owners to optimize the achievement of strategic business objectives including profitable growth and improved organizational effectiveness.
• Shares joint accountability for initiative’s return on investment.
• Communicates compelling and concise results to empower client groups in decision making process regarding project opportunities.
• Supports engagements using a disciplined repeatable methodology.
• Designs and develops interventions and facilitates work sessions.
• Develops and delivers all required analysis, reporting, and presentation materials.
• Gathers, analyzes, and synthesizes business intelligence to drive achievement of strategic business objectives.
• Develop communications for leaders and drive end-to-end management processes.
• Proactively identifies opportunities for improvement within assigned initiatives.
• Leverages internal and external networking to drive optimal initiative results and knowledge/best practice transfer.
• Assists with planning internal and external conferences and events.

Senior Business Consultant, Large Group COE

• Provide critical support for the Playbook App by assisting clients with onboarding, training, and ongoing application support
• Deliver exceptional customer service to athletes, families, and club staff
• Contribute to marketing and user feedback efforts to support the growth and effective use of the Playbook App by clients
• Serve as a point contact of support for club directors, recruiting coordinators, and staff using the Playbook App
• Assist with club onboarding, including setup coordination, basic training support, and follow-up communication
• Track onboarding progress and maintain organized records of club engagement and adoption
• Support athletes, parents, and club staff with basic app questions, navigation guidance, and issue escalation
• Collaborate with internal team members to ensure consistent, high quality support
• Assist with drafting and managing email communications to club directors, partners, and families
• Support marketing initiatives related to the Playbook App, including outreach campaigns, messaging support, and content organization
• Help track engagement metrics and user adoption trends across participating clubs
• Assist with data tracking related to club usage, feedback, and engagement

Athletic Consultant

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
• Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
• Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project plans through their completion for assigned service implementations
• Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
• Act as and provide escalation support for the company’s customer support and sales teams
• Ensure customer concerns are proactively communicated to management and team members as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform demonstrations/presentations of the company’s products and solutions to customers
• Actively participate in tradeshows, workshops and educational events as needed
• Perform other related duties as assigned.

Laboratory Solution Consultant

• Translate complex benefit information into easy-to-understand plan language for self-funded plans.
• Analyze, draft, edit and review all legal and regulatory plan documentation for self-funded plan customers.
• Ensure compliance with federal and state law.
• Negotiate deadlines and influence change to improve information quality, availability, and access.
• Deliver high-quality documentation meeting department standards and correct errors in spelling, grammar, and formatting before sending to the customer.
• Participate in implementation of department projects as needed.

Benefit Consultant

• Retaining clients and their existing book of business
• Overseeing strategy, financial analysis, benefit design, plan renewals, benchmarking, and overall service delivery
• Communicating OneDigital’s value proposition and latest industry trends to active clients

Senior Benefits Consultant

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

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