Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Advise business strategies based on analytical insights
• Collaborate with teams to resolve issues and achieve goals
• Develop, test, and implement strategies for profitability

Pricing Lead – Analytics Consultant

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Lead environmental permitting strategies for major energy projects regulated by FERC and state siting agencies
• Shape project outcomes by managing complex, multi-site initiatives on time and within budget
• Build trusted client relationships and drive business development opportunities
• Mentor and develop junior consultants, fostering technical excellence and leadership within ERM

Managing Consultant, Environmental Permitting

• Provides operational support and training to senior living settings within the field locations.
• Instructs, trains, and provides resources to customers to meet goals and outcomes.
• Provides ongoing training to all new and existing staff members with responsibilities in senior living settings.
• Develops training materials.
• Assists with development and support of policies and procedures and related training materials for senior living settings.
• Provides ongoing operational support to senior living settings as it relates to day-to-day questions regarding housing management, regulatory compliance, etc.
• Assists with training, coordination and general project management to new senior living project start-ups.
• Takes initiative in forming collaborative relationship within and outside of the organization in order to promote housing programs consistent with industry standards.

Senior Living Consultant

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

Franchise Business Consultant

• Applies change management processes and tools to create strategies to drive project success and change adoption required by a project or initiative
• Leads agile change management teams created for a project or initiative and oversees the creation and execution of deliverables for the communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Works across multiple diverse project teams, including guiding internal stakeholders on employee experience and change management best practices and approaches
• Develops trusted partnership and acts as a coach for leaders in helping them fulfill the role of sponsor for the change required by a project or initiative
• Prepares for change by conducting impact analyses, performing stakeholder analyses, assessing organizational change readiness, assessing the magnitude of change and identifying key stakeholders
• Evaluates stakeholder readiness, desired project results, potential resistance and performance gaps to facilitate change from current state to desired state
• Oversees the design, development, delivery and management of effective change communication and marketing strategies and tactics at various levels of the organization
• Oversees the design, development and delivery of innovative learning strategies ensuring that training programs and resources provide tangible value to end-users and faster adoption and, ultimately, sustainment
• Exhibits ability to work independently and collaboratively in a team environment with proven ability to build strong relationships
• Demonstrates exceptional presentation, facilitation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences and drive groups to consensus and outcomes
• Displays growth, learning mindset, ready to promote new ideas and situations regularly
• Defines and measures success metrics and monitors change progress
• Performs qualitative and quantitative assessments of change success and change adoption and develops strategies to address challenges, risks or gaps
• Identifies evolving project deliverables, including changes in project scope and potential conflicts, develops and implements plans to remove barriers and resolve issues
• Consults and coaches project teams to incorporate agile, innovative and adaptable change management methods to increase success of projects and initiatives
• Provides change management expertise to leaders and teams throughout the enterprise through presenting, teaching and training.
• Possesses knowledge of change management principles, practices, methodologies and tools.

See all jobs on JobTailor

Consultant

Pricing Lead – Analytics Consultant

Tech Support Consultant

Managing Consultant, Environmental Permitting

Managing Consultant, Environmental Permitting

Senior Living Consultant

Franchise Business Consultant

Change Management Consultant – EPMO