Consultant

• Lead and deliver full-lifecycle UKG WFM implementations, upgrades, and post-go-live support engagements, owning both functional configuration and technical design
• Gather, analyze, and translate complex client business requirements into scalable WFM solutions covering timekeeping, scheduling, accruals, and attendance
• Design, develop, and maintain system integrations between UKG WFM and third-party platforms (HRIS, ERP, payroll) using REST/SOAP APIs or Dell Boomi
• Serve as a subject matter expert (SME) and escalation point for functional configuration issues, data mapping, and integration troubleshooting
• Collaborate with client stakeholders, project managers, and cross-functional teams to ensure on-time, on-budget delivery
• Mentor junior consultants, conduct peer reviews, and contribute to the development of internal delivery accelerators and best practices
• Support pre-sales activities including solution scoping, effort estimation, and client-facing presentations

WFM Techno-Functional Consultant

• Configure and support Workday Time Tracking and Absence Management modules.
• Gather, analyze, and document business requirements related to time, attendance, leave, and absence policies.
• Design and configure work schedules, time entry rules, eligibility rules, and absence plans.
• Support end-to-end testing including SIT, UAT, and regression testing.
• Troubleshoot and resolve functional issues related to time and absence processing.
• Collaborate with payroll, HCM, and technical teams to ensure accurate data flow and integration.
• Assist in Workday implementation, rollout, and enhancement projects.
• Maintain functional documentation including configuration guides and process workflows.
• Support production issues, audits, and compliance requirements.
• Provide end-user training and support during deployments and system changes.

Workday HCM Consultant – Time & Absence

• Help to deliver distinct elements of projects by undertaking practical tasks in support of more senior colleagues
• Developing full project management capabilities, working independently from broad instruction to developing full project management capabilities, working independently from broad instructions.
• Follow established standard operating procedures relating to project management processes and support project managers/consultants with their accountabilities.
• Contribute to a range of delivery and project management assignments, including but not limited to preparation of documentation or the research and collation of information, to support the implementation of projects to time and quality standards.
• Collect data from a range of sources and prepare documents including basic schedules and reports, and undertake data analysis to ensure senior management have quality information to facilitate decision-making.
• Monitor project management processes and provide feedback on existing procedures in order to identify opportunities for the improvement of project management processes and systems.
• Complete professional level tasks to effectively support the project management function.
• Liaise with stakeholders from across the business to resolve operational queries about projects supported, ensuring an efficient and high-quality provision of information and work to all internal clients

Graduate Project and Program Consultant

• Provides service to the project management function, undertaking low complexity tasks to support senior colleagues.
• Manages their own workload under minimal supervision and resolve routine/simple problems.
• Follow established standard operating procedures relating to project management processes, to complete necessary tasks and ensure standards of accuracy are maintained.
• Carry out tasks, such as the preparation of documentation, or the research and collation of information to support the implementation of projects to time and quality standards.
• Prepare basic documents, presentations and other materials to a clear brief, using established formats and standard software.
• Provide feedback on existing project management processes to contribute to the improvement of processes and systems.
• Complete tasks as requested by colleagues and provide feedback and enquiries, in order to provide an effective support service to the project management function.
• Resolve operational day-to-day queries and requests on a number of projects supported, ensuring an efficient and high-quality service is extended to all internal clients

Junior Project and Program Consultant

• The Consultant I works with a team of professionals responsible for developing standardised solutions for our customers.
• This role will research, isolate, diagnose, resolve and follow up on problems for customer change events.
• Install, upgrade, test, and configure systems as part of completing the implementation project.
• Consult with clients to analyse and verify operational needs, and to understand clients' business objectives and goals
• Inform customer and other stakeholders of project progress
• Perform post-sale initial technical implementation of technology products
• Conduct tasks and assignments as directed
• Work under moderate supervision with some latitude for independent judgment
• Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues are resolved

Consultant I

• This role will take ownership of planning assignments, build detailed programmes using Primavera P6, MS Project, and 4D Planning, and deliver accurate reporting to drive project success.
• You’ll collaborate with cross-functional teams, monitor progress, and provide solutions to mitigate delays, while also guiding junior colleagues and ensuring adherence to project management standards.
• Independently deliver and own elements of planning assignments, applying strong technical and analytical skills to meet project objectives.
• Collaborate with multidisciplinary teams, ensuring effective communication and high-quality project delivery within budget and timeframe.
• Prepare, maintain, and analyze project schedules, progress reports (including s-curves and earned value), and other documentation as required.
• Monitor project progress, advise on mitigating delays, and conduct forensic delay analysis as needed.
• Apply and share knowledge of standard planning, programme management practices, and SOPs; mentor and support junior team members.
• Ensure compliance with risk, safety, and project management principles, escalating issues and contributing to process improvements.
• Interpret data, support decision-making with clear recommendations, and provide timely, accurate data collection and reporting.
• Build master programmes from scratch, including logic links, resource, and cost loading using advanced scheduling tools (Primavera P6, MS Project).

Assistant PPM Consultant – Planning

• Perform a full assessment of our current Autotask and ITGlue configuration.
• Recommend and implement improvements aligned with MSP industry standards.
• Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
• Enhance ITGlue structure, documentation standards, permissions, and integrations.
• Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards).
• Identify gaps in processes and help build scalable documentation and SOPs.
• Provide training sessions or quick-reference guides for our internal team, if needed.

Autotask & ITGlue Consultant – MSP Process Optimization

• The Senior Quality Analyst is responsible for working alongside teams and collaborating with different stakeholders to deliver projects with high quality and confidence
• This includes building automation test frameworks, collaborating with BA and Product Owners in Analysis and coaching team members about quality, overall baking quality into the product.
• Develop and implement automation test framework for web, API, and mobile applications that seamlessly integrates with CI pipelines.
• Conduct various types of testing including manual testing, API testing, database testing, and performance testing.
• Manage the entire defect lifecycle, from identification and tracking to resolution. Also, handle test data management to ensure accurate and effective testing.
• Take the lead in overseeing the QE process for the project, collaborating with other team members to ensure quality standards are met.
• Create reports on different QE metrics, providing insights and analysis on testing activities to stakeholders.
• Act as an ambassador for Fabric, promoting our values and best practices for building high-quality software.
• Participate in recruitment efforts and engage in community activities to contribute to the growth and development of Fabric. Generate thought leadership content relevant to your role to support our marketing department in social media activities and meetups

Senior Consultant – Automation QE

• Simultaneously manage and support 5-6 client projects or engagements
• Collaborate with senior consultants to understand, validate, and document client business requirements, aligning them with NetSuite functionality
• Contribute to all phases of NetSuite implementation, including requirements gathering, documentation, buildout, validation/demos, testing, and user training
• Develop expertise in Appficiency's project delivery methodology and ensure its effective application
• Deliver comprehensive solutions by engaging in requirements gathering, documentation, system buildout, testing, and end-user training
• Regularly communicate with senior executives and functional leaders to ensure project alignment and success
• Gain proficiency in the NetSuite application, its capabilities, and industry-standard business practices
• Identify non-standard business processes and recommend effective solutions
• Assist clients in designing and implementing their enterprise architecture
• Participate in the design, build, and testing of integrations between clients' business systems
• Resolve and provide innovative solutions to any NetSuite issues that clients may encounter
• Provide ongoing support for integration projects to ensure long-term client success.

Strategic Business Consultant III

• Serve as the first line of support for client inquiries, requests, and tickets
• Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines
• Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation
• Collaborate with fellow support team members to document solutions, client interactions, and best practices
• Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions
• Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations
• Support testing activities for configuration changes, enhancements, and system updates
• Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise

Support Consultant I/II

• Own and manage client support requests
• Resolve support tickets across core NetSuite modules with accuracy and timeliness
• Partner with Senior Consultants and cross-functional teams
• Collaborate with internal delivery teams
• Provide timely, professional communication with clients
• Document all issues, actions, and resolutions
• Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes
• Support the development of internal documentation and process improvements
• Proactively monitor and prioritize tickets

Support Consultant III

• Assist with project setup by collating planning, contract, and compliance information.
• Maintain project documentation, schedules, trackers, and action logs.
• Support monitoring of project progress, risks, and agreed actions.
• Attend project reviews and complete assigned follow-up actions.
• Escalate risks, issues, or delivery concerns promptly.
• Support project setup and updates in Oracle ERP.
• Update workplans and resource data as instructed.
• Vendor management and project compliance.
• Follow SOPs and maintain accurate, audit-ready project data.

Graduate PPM Consultant

• Receive requests for prior authorizations using the Scheduling module of the Electronic Health Record (EHR) and/or via phone or fax and ensure that they are closely monitored.
• Process referrals and submit medical records to insurance carriers to expedite prior authorization processes.
• Review the patient's medical history and insurance coverage for approval.
• Manage correspondence with insurance companies, physicians, specialists, and patients as needed, including documenting in the EHR as appropriate.
• Assist with the necessary documentation to expedite approvals and ensure that appropriate follow-up is performed.
• Review the accuracy and completeness of the information requested and ensure that all supporting documents are present.

Prior Authorization Consultant

• Provide operational and administrative support to the Credit Risk and Underwriting functions
• Assist with the processing and review of merchant and customer applications
• Conduct credit bureau checks and data verification tasks as required
• Ensure all applications and supporting documents are processed accurately
• Perform administrative and operational tasks to support daily business operations

Underwriter – Consultant

• - Design and maintain complex integrations that sync Project and Resource data from Workday PSA to NetSuite for financial consolidation.
• - Build automated workflows that ensure time-tracking and billable expenses in Workday PSA flow into NetSuite’s AR and Revenue Recognition modules without manual intervention.
• - Utilise Workday Studio to handle sophisticated error-handling and data transformation (XSLT) between disparate schemas.
• - Ensure integrations handle multi-currency, multi-entity (subsidiary) logic, and global tax requirements across both platforms.
• - Develop, test, and deploy custom integrations using NetSuite's integration tools (SuiteScript, SuiteTalk, RESTlets, etc.)
• - Configure and implement NetSuite connectors for common platforms (e.g., Salesforce, eCommerce platforms, payment gateways)
• - Create detailed technical documentation for all integration solutions
• - Troubleshoot and resolve integration-related issues
• - Collaborate with cross-functional teams including developers, project managers, and client stakeholders
• - Provide technical guidance and knowledge transfer to clients for maintaining integrations

ERP Integration Consultant

• Assist in the planning, setting up and management of online research projects.
• Have a good enough understanding of the research process at Human8 to manage a simple project.
• Collaborate well and act as a liaison for PST.
• Attend activity design meetings and brainstorms.
• Grow moderating experience on 1on1 interviews and group discussions.
• Brief external moderators and check the status of survey fieldwork.
• Analyse, interpret and report on the findings of most research projects.
• Provide draft conclusions and recommendations for review.
• Listen to colleague's feedback on work.
• Grow experience by presenting internally and at client presentations.
• Gain experience by supporting senior consultants with project tasks and communications.
• Follow marketing content to develop knowledge about offerings.
• Pitch your role and impact on clients.
• Be aware of commercial objectives and budget build-up of projects.

Insight Consultant

• Be a valued member of a team of data & analytics specialists.
• Display initiative and innovative thinking to achieve business objectives and streamlined processes.
• Learn to prioritize and support multiple projects within time constraints.
• Learn to analyze data to answer key questions from stakeholders or out of self-initiated curiosity.
• Assist with creating and maintaining rich interactive visualizations through data interpretation and analysis.
• Build repetitive workflows to transform complex data into usable format while maintaining the integrity of data.
• Provide input on the development of data analysis models based on project requirements.
• Assist in synthesizing findings into actionable insights.

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