Communications

• Administer and engineer enterprise cloud-based Unified Communications platforms
• Design, configure, and maintain calling and contact center services
• Develop and manage enterprise dial plans, numbering strategies, E911 configurations
• Monitor, maintain, and optimize UC and Contact Center platforms
• Provide Tier 3 / highest-level technical support and escalation management
• Manage full user, license, and role lifecycle governance
• Design, implement, and support integrations between communications platforms and enterprise systems
• Ensure security, compliance, and audit readiness by implementing platform controls
• Develop and maintain reporting, analytics, and dashboards
• Lead or support migrations and major initiatives
• Create and maintain comprehensive technical documentation
• Partner with enterprise stakeholders and customers as a trusted technical advisor

Unified Communications Engineer

• Focus on the hands-on execution of marketing communications supporting sales initiatives
• Create, update, and deploy a wide range of sales and promotional assets
• Manage project timelines and deliverables, coordinating with internal teams and external vendors
• Develop and implement marketing communication plans for priority vertical markets
• Collaborate with marketing communication team members to ensure alignment across campaigns

Marketing Communications Specialist – Vertical Markets & Solutions

• Acts as single point of contact to Real Estate Design & Delivery organization for small to medium size construction projects
• Develops ROM costs for design and delivery of a complete turn-key network infrastructure for a defined project
• Determines equipment, materials and labor costs for each project and manages project expenses to estimates
• Develops office building physical layer design documents and BOMs
• Performs site audits and assessments needed to develop design documents and plans
• Produces Telecom Room layouts, rack elevation plans, optical riser backbone drawings, labeling schemes, detailed materials BOMs, Division 27 documents, cutover plans, runlists and any other documents required to define project design
• Designs horizontal cabling systems & supporting components, optical riser backbone systems, OSP optical campus backbones & pathways, cable pathways, cable tray conveyance systems, conduits, pull-boxes, outlets, workstation feeds-devices, floor termination devices, etc
• Programs and designs Telecom Rooms including overall room layouts, power, HVAC, grounding, racks, runways, HCM, VCM, etc
• Manages new copper and fiber cable pulls
• Updates CAD drawings, Patch Manager, and Layer 1 documentation
• Engages and collaborates with the Network Engineering and Wireless teams in defining required equipment and related costs
• Develops switch port requirements based on floor / occupancy plans, specifies UPS needed to support network equipment, reviews WIFI AP plans and proposes adjustments to coordinate with ceiling design, programs pathways to support final AP plans, specifies AP mounting brackets-kits for various ceiling types & mounting scenarios
• Coordinates with the Architect as a member of the design team to ensure Construction Documents (CDs) accurately reflect the required physical layer design
• Reviews floor plans and provides mark-ups to Architect to incorporate into CDs for General and MEP contractor scope
• Collaborates with Strategic Sourcing to obtain competitive bids for implementation of the physical layer design
• Identifies bidders, definines bid milestones, attends bid conferences, presents design to bidders, responds to RFIs, evaluates bid responses, conducts post bid interviews, contractor selection
• Provides Construction Administration for each project
• Conducts frequent site walks and onsite reviews
• Participates in weekly OAC meetings
• Reviews applicable submittals, responds to RFIs, coordinates closely with General, Electrical and Cabling Contractors to ensure project implementation is consistent with design
• Attends site meetings to evaluate and recommend solution when field conditions dictate deviation from proposed design
• Coordinates Service Provider / Carrier builds into new and existing facilities
• Provides schedule milestones with estimated completion times to General Contractors to incorporate into overall construction project schedule
• Tracks timelines and financial forecasts against stated objectives, ensures proper transition to operations and completion of close-out as-built floor plans -documentation & test reports
• Supports Business Unit requests for cabling MAC and small projects
• Provides operational support for 7 Hudson and Bristol Connecticut Technology Rooms
• Coordinates equipment installations and connectivity to ensure proper installation
• Specifies rack mount locations for equipment, extend Carrier circuits, coordinate cabling and power adds, coordinates Service Provider/Carrier builds
• Implements NFAD projects
• Telecom Room remodels & clean ups, Campus fiber-optic capacity adds, building horizontal cable and optical backbone upgrades, etc
• Researches technologies and products and meets with vendor, addresses technical issues/deficiencies and influence new products and services to meet growing and changing requirements
• Contributes to NFAD group including researching and recommending new technologies, developing formats for designs and scope-of-work documents, updated/creating strategy & standards documents

Senior Communications Engineer

• Identify campaigns for our team to test over email, social and press that would likely resonate with conservative media.
• Consistently bring in top tier media coverage on a select number of powerful campaigns.
• Consistently get social media influencers to promote campaigns within your portfolio, work with our social team to generate content for our channels that performs well.
• Support petition starters to drive their campaigns to victory and talk about their campaign to press.
• Write brand emails that perform well to a wide swath of Change.org’s email audience.
• Be on top of compelling news stories to help with campaign selection and escalation.
• Use media to drive campaign impact, victory, and brand awareness; including pitching to press, building reporter lists, and suggesting stories for social media.

Communication Strategist

• Support the successful delivery of the annual plan through content creation and internal communication towards internal audiences
• Ensure that activities, initiatives and change affecting our colleagues and member practices are communicated in a timely, engaging, consistent and informative manner
• Support internal stakeholders, and work with the designer where required, with content creation regardless of channel
• Co-develop and manage our communication channel, Viewpoint, through content monitoring and publisher training where required
• Be responsible for the creation of company monthly huddle content and any required follow up for Viewpoint
• In collaboration with the HR team and leaders, announce new employees and changes in the organization using available communication channels
• Working in collaboration with colleagues and key member channel owners, support and guide key stakeholders on delivery in communicating with members
• Ensure we have the most effective intranet platform for members and employees at any given time, initiating, developing, improving and educating

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Unified Communications Engineer

Marketing Communications Specialist – Vertical Markets & Solutions

Senior Communications Engineer

Communication Strategist

Communications Specialist