Collections

• Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
• Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
• Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
• Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
• Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
• Manage relationships with external vendor collection agencies, ensuring performance standards are met.
• Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
• Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
• Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
• Monitor project deliverables to ensure accuracy, quality, and timely completion.
• Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
• Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
• Partner with cross functional departments to support organizational goals and enhance overall revenue cycle performance.
• Supervise, mentor, and evaluate team members to ensure high performance and accountability.
• Lead the recruitment, onboarding, and training of new staff within the department.
• Conduct regular performance reviews and provide coaching to support staff development.
• Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
• Prepare month end financial reports, performance summaries, and ad hoc analyses for management review.

Manager, Patient Collections

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
• Standard Schedule (Hampton, Virginia): Variable work schedule
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
• Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance

Blood Collections Team Lead – Mobiles

• Independently prioritize and execute daily collection activities
• Contact members for payment via telephone and email
• Monitor and document all legal cases
• Ensure timely member billing and loan payment processing
• Assist in activities related to loss mitigation

Collections Specialist

• Perform collection calls and emails on assigned portfolio of customers
• High volume experience is highly preferred
• Accounts receivable, research, and invoice adjustments
• Ensure customer statements, invoices and demand letters are sent to customers
• Reconcile customer balances to ensure accuracy and alignment with the customer
• Schedule/confirm payment deliveries
• Obtain agreements to pay and arrange and enforce payment plans
• Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances
• Document conversations and establish follow up routine for timely collection
• Complete daily/weekly collection reports
• Other projects as assigned.

• Develop insight-driven marketing strategies that include campaign recommendations, testing opportunities and clear timelines.
• Conduct customer research studies to build organizational empathy and understanding for customers at the persona-level and customer experiences.
• Identify and build the case for new marketing and customer experience opportunities to pursue.
• Collaborate with channel & digital teams to deliver campaigns into the market.
• Write clear and concise test documents and test plans.
• Translate and communicate business goals into effective creative briefs.
• Manage creative development (with internal creative teams or agency partners) to ensure marketing is on-brand, high quality, aligned to our strategic intent and delivered on schedule.
• Manage multiple projects and navigate changing priorities while staying focused on delivering excellent results.
• Collaborate with multiple partner teams and navigate/negotiate through a complex organization.

Senior Associate – Collections Marketing

• Join a team dedicated to building out and expanding operational data infrastructure
• Integrate machine learning models into our ecosystem
• Work closely with partner teams to enable smarter segmentation and decisioning
• Identify new technology, patterns, and data sources with Enterprise platforms
• Collaborate with business partners to identify the highest leverage areas for expanding capabilities
• Work with risk management to ensure processes work seamlessly end-to-end

Manager, Product Management – Data Infrastructure

• play a lead role in the day-to-day collections' activity for several large client accounts
• work collaboratively with colleagues across the firm to ensure the resolution of outstanding payment issues
• prepare monthly collection forecasts and track daily cash received against targets
• manage and provide effective oversight of collection controls and processes
• identify, report, and manage risk around ethics compliance, cash collections, and cash applications

• Audit the current collections and recoveries operation from first principles. Every workflow, every handoff, every vendor and produce a clear view of what's broken and what needs to change
• Design and own the collections strategy across the full delinquency lifecycle: early arrears, late-stage collections, charge-off, and recovery
• Build and own the analytics function for collections. Pulling your own data, building models, defining KRs, and growing a team around you as the book scales
• Own the contact strategy: when we reach out, how, and what we say and use data to continuously test and improve it
• Build and manage relationships with third-party collections agencies and legal partners. Setting performance expectations, tracking outcomes, and replacing underperformers
• Work with product and tech to build the tooling and automation that makes the operation scalable, not headcount-dependent
• Partner with legal and compliance on the regulatory framework for collections operations across relevant US states.
• Define and own the KRs for collections performance: cure rates, recovery rates, cost-to-collect, charge-off rates and hold the operation accountable to them

Collections jobs in Virginia

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Manager, Patient Collections

Blood Collections Team Lead – Mobiles

Collections Specialist

Collections Specialist

Senior Associate – Collections Marketing

Manager, Product Management – Data Infrastructure

Collections Specialist

Head of Collections and Recovery Strategy