Collections

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication.
• Identify and take appropriate action for the billing of secondary or tertiary insurances.
• Keeps informed on all current applicable third-party payer regulations and requirements.
• Communicates payer trends and patterns to management.
• Document within a patient’s record all actions taken related account resolution.
• Review, comprehend and execute payer logic within negotiated contracts.
• Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR.
• Meet and maintain productivity and audit standards.
• Other duties as assigned by management.

Collections Specialist

• Performs Collections Specialist 3 duties plus:
• Uses advanced negotiation skills to resolve High Risk calls.
• Coaches/trains lower level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures/instructions by choosing among alternatives to resolve problems.
• Works under limited supervision.
• May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Appropriately assess risk when business decisions are made.

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Manage and oversee accounts receivable portfolios for large Health System
• Serve as the primary point of contact for assigned customers
• Perform complex, large-scale reconciliations
• Analyze account discrepancies and drive resolution
• Proactively follow up on outstanding balances
• Prepare and present account status updates

Senior Collections Lead

• Handle inbound calls from customers
• Taking payments on customer wireless, wireline and connect accounts
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
• Corrects any deficiencies or oversights as outlined by management and/or quality control
• Maintains good public relations
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Assists Managers on special projects
• Perform additional duties as required by management

Collections jobs in Tennessee

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Collections Specialist – Back Office

Collections Specialist

Collections Specialist

Collections Specialist

Senior Collections Lead

Collections Representative