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Citi

Collections Specialist

Citi

Collections Specialist performing moderately complex assignments and resolving high risk calls. Involves coaching team members and interpreting procedures to maximize efficiency.

Posted 6/30/2026full-timeJohnson City • Tennessee • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced negotiation skills and decision-making capabilities while effectively coaching and training team members. Possesses strong problem-solving abilities and a solid understanding of collections processes and procedures.

Highest-signal resume keywords
Advanced Negotiation SkillsCoaching/Training ExperienceDecision MakingProblem SolvingCollections Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Work Under PressureRisk Assessment
Industry Keywords
Collections SpecialistProcess ImprovementsHigh Risk CallsTechnical ExpertiseAdministrative Expertise

About the role

Key responsibilities & impact
  • Performs Collections Specialist 3 duties plus:
  • Uses advanced negotiation skills to resolve High Risk calls.
  • Coaches/trains lower level Collectors and new team members.
  • Prioritizes workflow to help identify process improvements.
  • Interprets procedures/instructions by choosing among alternatives to resolve problems.
  • Works under limited supervision.
  • May support an expansive array of products/services.
  • Demonstrates technical/administrative expertise.
  • Appropriately assess risk when business decisions are made.

Requirements

What you’ll need
  • previous Collections experience preferred
  • work under pressure
  • Decision making
  • Problem solving
  • Negotiation
  • Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
  • 1-3 years experience

Benefits

Comp & perks
  • Day 1 Health Benefits!
  • State of the Art facility
  • Flexible Work Strategies
  • Collaborative team environment
  • 401(k) match
  • Tuition Reimbursement
  • Dental Insurance
  • Vision Insurance
  • Paid parental leave
  • Paid time off