Collections Specialist

Citi

Collections Specialist performing moderately complex assignments and resolving high risk calls. Involves coaching team members and interpreting procedures to maximize efficiency.

Posted 6/30/2026full-timeJohnson City • Tennessee • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Performs Collections Specialist 3 duties plus:
Uses advanced negotiation skills to resolve High Risk calls.
Coaches/trains lower level Collectors and new team members.
Prioritizes workflow to help identify process improvements.
Interprets procedures/instructions by choosing among alternatives to resolve problems.
Works under limited supervision.
May support an expansive array of products/services.
Demonstrates technical/administrative expertise.
Appropriately assess risk when business decisions are made.

Requirements

What you’ll need

previous Collections experience preferred
work under pressure
Decision making
Problem solving
Negotiation
Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
1-3 years experience

Benefits

Comp & perks

Day 1 Health Benefits!
State of the Art facility
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
Dental Insurance
Vision Insurance
Paid parental leave
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Work Under PressureRisk Assessment