Clinical Operations

• The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
• Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
• The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients and providers show up for their E/M visits and resolving "no-show" hurdles.
• Tech Troubleshooting: Act as a "Member Concierge," helping patients and providers navigate our platform, sign consents, and fix audio/video issues before their appointments.
• Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
• Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

Clinical Operations Associate – Care Delivery

• Cultivate an environment focused on safety at the site, promoting continuous improvement in safety performance.
• Develop and empower your team to efficiently operate and maintain wind turbine plants.
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments.
• Manage costs adequately to meet budgetary targets for service contracts.
• Coordinate planned maintenance and diagnostic efforts to improve turbine performance.

Wind Site Operations Manager

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Mentor a team to uphold the organization's central beliefs
• Safety leadership, operational efficiency, financial performance, and customer account management
• Responsible for technical problem-solving, budget management, and ensuring optimal turbine performance

• Provide project management and change management across multiple GCO projects & initiatives and assess / monitor impact
• Lead optimization of assigned GCO processes, organization and support decision making.
• Lead development & tracking of goals & key performance indicators for GCO
• Support Leadership in the areas of Business Strategy, Operational Insights Generation and Cross Functional Engagements.
• Collaborate with teams within GCO and other functions to deliver on commitments to the organization and to patients
• Provide support for insights driven GCO strategic & operational decision-making by leveraging internally & externally available data sources
• Plan, track, and manage progress of the GCO goals/objectives and other performance indicators
• Develop and lead cross-functional teams in brainstorming new approaches in driving efficiencies & other improvement measures.
• Plan, execute key GCO initiatives, and assess impact
• Lead/support planning, execution, and delivery of assigned GCO projects and initiatives, ensuring alignment with strategic objectives, mitigating risks, and collaborating with cross-functional teams to drive change and scalable, high-impact outcomes.
• Develop, implement, and oversee the methodology, system(s), and tactical process for managing the portfolio of GCO projects.
• Support the Office of GCO team members in the implementation of a framework and methodology for GCO project prioritization and ensure alignment with annual goals, and strategic imperatives.
• Establish and drive timely execution of actionable project plans for the projects.
• Support the project teams in the development of business cases for key GCO projects to assess and quantify business opportunity across key criteria (i.e. cost saving, improvement to compliance and/or quality etc.) to enable ongoing prioritization.
• Coordinate project team meeting schedules, prepare agendas and minutes, track decisions and action items and progress reports according to project management best practices.
• Work with the cross-functional project teams to enable alignment, drive advancement of project deliverables, define, capture and track status/milestones, issues, and risks to the project.
• Represent the Strategic Operations Team & GCO in collaborations with internal and external stakeholders as appropriate.

Senior Project Manager, Strategic Operations, Global Clinical Operations

• Leads the execution of the Clinical strategy and business plan
• Builds and maintains a high-performance culture through championing effective performance, processes, communication, and coaching and development of staff
• Provides timely, relevant, and accurate reporting to the Head of US Clinical &/or Executive team
• Effectively manages client and other stakeholder expectations through relevant communication
• Coordinate and assign tasks to clinical personnel and ensure projects are compliant with Good Clinical Practice Guidelines (if applicable) to deliver high quality data to the study Sponsors
• Implement, and maintain strategies and training for CTM, CRA, and Clinical Support teams
• Recommends, develops, and regularly facilitates innovative learning for Clinical Research Associates of all levels. Training should be evaluated regularly and updated as the needs of the business unit change. Facilitation is co-facilitated among the CRA Team Leads

Manager, Clinical Operations

• Manage and support a caseload of up to 20 impact hours per week
• Work in close collaboration with Regional Clinical Integrity Officer (CIO)
• Provide ongoing clinical mentorship and support for BCBA team
• Host bi-weekly BCBA team meetings
• Conduct treatment plan reviews and provide feedback
• Travel to schools to overlap with supervision
• Conduct clinical interviews for BCBAs and RBTs

Clinical Operations Director, BCBA

• Serve as designated divisional liaison with providers and ministry Care Coordination teams
• Move patients towards safe and effective discharge plans or transitions to appropriate next level of care
• Plan and develop reporting tools for sharing of information between division and ministry teams
• Foster collaborative working relationships within and beyond the Care Coordination teams
• Act as a resource and subject matter expert for both teams, providing guidance and training as needed

Clinical Program Manager, RN

• Coordinate projects and initiatives supported by the department, including preparation of reports, researching triaging requests and referrals, updating workflows and policies, procedures, manuals, and administrative tools
• Provide administrative support for the following initiatives, supported by Care Continuum Teams:
• Patient support funds
• Advance care planning
• Social determinants of health
• Other projects/programs as needed
• Aide in the organization and review of incoming requests/referrals and provide timely feedback to ensure departmental staff are able to respond to the needs of patients and families

Clinical Operations Assistant, Ambulatory Social Work

• Own our clinical service operations end to end: clinician supply, capacity, scheduling, care delivery performance, and quality across all encounters.
• Build the recruiting, credentialing, and licensing engine, and scale our clinician workforce to meet aggressive growth targets across multiple states.
• Develop and oversee clinical quality, including clinical SOPs, documentation standards, supervision structures, and medical-necessity rigor, ensuring consistent, high-quality, and compliant audit-ready care delivery.
• Design, pilot, and scale our longitudinal care program, including eligibility, consent, matching, time-tracking, and billing.
• Build and lead key teams: clinical providers, care management, and clinical HR / credentialing.
• Own the clinical P&L, optimize our staffing models, and transition us from external reliance to a proprietary, high-quality, and cost-efficient operating model.
• Define and monitor the operational and clinical KPIs that drive quality, access, efficiency, and profitability, using data to continuously improve performance.
• Join the leadership team and partner across Fulfillment, Patient Experience, Revenue Cycle, Product, and Engineering.

Head of Clinical Operations

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below.
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.

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