Client Partner

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• The Product Development Partner leads development and management of Medicare products
• Collaborates with cross-functional teams including clinical, compliance, operations, and sales
• Identifies market opportunities and shapes product features
• Monitors financial performance and ensures products meet regulatory requirements
• Directs and guides project and product managers

Product Development Partner – Medicare

• Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals
• Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value
• Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams
• Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success
• Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities
• Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams
• Develop strategic account plans that capture growth opportunities and operational improvements
• Mentor and collaborate with other team members to scale customer success practices

• Execute partner recruitment strategies to identify and onboard new VAR, MSP, and emerging technology partners
• Conduct initial partner qualification and assessment to ensure strategic fit with Vasion's ideal partner profile
• Lead standardized onboarding processes, including initial training, system setup, contract execution, and first-deal support
• Implement automated onboarding workflows and group training sessions to accelerate time-to-first-deal for new partners
• Track onboarding completion rates, time-to-activation metrics, and early-stage partner engagement
• Manage a portfolio of emerging and small-to-medium partners across multiple geographies and verticals
• Provide responsive support to partner inquiries, deal registration questions, and transactional needs
• Monitor partner health metrics (deal registration frequency, training completion, product adoption) to identify at-risk accounts and growth opportunities
• Conduct regular data-driven portfolio reviews to prioritize engagement and resource allocation
• Identify and flag high-potential partners demonstrating a strong growth trajectory for graduation to target Partner Business Manager oversight
• Design and execute one-to-many partner engagement programs, including webinar series, group training sessions, virtual lunch-and-learns, and automated email campaigns
• Drive adoption of partner enablement resources, including self-service training portals, certification programs, sales playbooks, and demo environments
• Facilitate regular group demos and training sessions to maximize partner reach and efficiency
• Implement partner communication cadences using marketing automation and CRM tools to maintain engagement at scale
• Track program participation rates, content consumption metrics, and certification completions to measure effectiveness
• Support partner-initiated deal registrations and opportunity progression through responsive guidance and resources
• Conduct individual partner demos and discovery calls when necessary to support active deal progression
• Collaborate with inside sales and field teams to coordinate partner co-selling opportunities
• Analyze partner pipeline data to identify patterns, remove blockers, and optimize conversion rates
• Maintain clean CRM data for partner accounts, activities, and opportunities to enable accurate reporting
• Monitor partner performance dashboards tracking key metrics: deal registrations, training completion, ARR contribution, and engagement levels
• Produce monthly reports on portfolio health, new partner onboarding progress, and program effectiveness
• Identify partners meeting criteria for target account management (consistent deal flow, growing ARR, executive engagement, strategic alignment)
• Develop transition plans and warm handoffs to Partner Business Managers for graduating partners
• Participate in weekly partner operations meetings to share insights and coordinate cross-functional support
• Work closely with Partner Marketing to align program execution with partner campaigns and MDF opportunities
• Coordinate with Partner Operations on contract management, deal registration workflows, and system improvements
• Provide partner feedback to Product and Sales Enablement teams to improve partner experience and resources
• Support Partner Business Managers with overflow partner requests and temporary coverage needs
• Stay current on partner program structure, product updates, competitive positioning, and enablement resources
• Pursue continuous learning in partner operations, sales methodology, and scalable engagement best practices
• Develop expertise in marketing automation, CRM analytics, and data-driven partner management

Partner Development Manager

• Develop new business in assigned territory
• Work closely with operations, marketing, and sales leadership
• Identify and pursue target strategic markets and clients
• Establish and maintain productive peer-to-peer relationships
• Support sales initiatives by providing client relationship support
• Develop and execute lead generation
• Collaborate with team to identify opportunities and execute growth strategies
• Oversee negotiation of contract process
• Perform market research and analysis
• Evaluate operational issues
• Monitor external and internal environment for new market segments
• Support the development of marketing campaigns
• Assist in developing an evaluation process for client feedback

Client Manager

• Lead a customer outreach process that will include phone calls, emails, and VC meetings with the intent of building and managing external customer relationships through the onboarding process.
• Work with existing customers to build brand awareness and increase their usage and advertising spend on the platform.
• Own the full sales cycle from identifying growth opportunities to closing increased commitments with small to mid-size businesses.
• Follow best practices for setting up campaigns, including recommended flight durations, budget allocations, and creative strategies, to ensure maximum client success.
• Use data to manage, review, and report on pipeline to manager each week, which includes a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly sales and revenue targets.
• Conduct thorough needs analysis and present tailored advertising solutions to clients.
• Build and manage both internal MarketStar team and external client counterpart relationships.
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Provide exceptional customer service and support throughout the sales process.
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Adhere to advertising policies and guidelines and ensure compliance with internal and external regulations.
• Maintain accurate records of all sales activities and client interactions in the CRM system.
• Stay up-to-date with industry trends and competitor activities to identify new opportunities.

Client Partner jobs in Utah

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Manager, Client Care Operations

Product Development Partner – Medicare

Client Partner

Partner Development Manager

Client Manager

Client Partner – X