Client Partner

• Director, Client Partnership, autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers.
• Act as a strategic advisor to senior client stakeholders, aligning our agency's capabilities with the client's overarching business goals.
• Synthesize siloed workstreams into a cohesive, big-picture narrative, ensuring client strategy is seamlessly applied across all interdisciplinary teams.
• Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions that push boundaries.
• Navigating complex presentations and critical conversations, tailoring messages for internal teams, executive leadership, and C-suite clients.
• Own the financial health of the portfolio, including accurate revenue forecasting, reconciliation, margin management, and profitability tracking.
• Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring they are profitable and scalable.
• Oversee scope management across the portfolio, ensuring all deliverables remain compliant with signed contracts, and proactively mitigating scope creep.
• Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth within the existing portfolio.
• Directly manage, mentor, and inspire a high-performing Client Partnership team, fostering a culture of continuous learning, accountability, and psychological safety.
• Monitor team utilization and capacity, delegating responsibilities while actively managing client expectations and pushing back when necessary.
• Serve as the definitive internal and external escalation point for project, prioritization, or relational challenges.

Director, Client Partnership

• Owns overall client satisfaction and the ongoing growth and evolution of client relationships by ensuring successful delivery of work and cultivating strong partnerships
• Responsible for managing a portfolio of accounts
• Provides leadership and direction to cross-functional teams focused on delivering value and ensuring quality
• Engage with executives, manages client expectations, reinforces value, and identifies cross-sell opportunities
• Effectively manages all commercial aspects of the client relationship, including contracts, pricing, profitability, and internal revenue and profit forecasting
• Accurately plans and forecasts revenue growth to achieve net revenue and margin targets
• Develops and drives growth and account plans, processes, and strategies that improve results for clients while expanding the account portfolio
• Works closely with the growth team to develop proposal and presentation content and strategies for new business opportunities
• Proactively ensures a highly engaged team staffed with top talent.

See all jobs on JobTailor

Director, Client Partnership

Client Partner