Director, Client Partnership

DEPT®

. Director, Client Partnership, autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers.

Posted 6/9/2026full-timeRemote • 🇳🇱 NetherlandsLead💰 $96,200 - $137,500 per yearWebsite

About the role

Key responsibilities & impact

Director, Client Partnership, autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers.
Act as a strategic advisor to senior client stakeholders, aligning our agency's capabilities with the client's overarching business goals.
Synthesize siloed workstreams into a cohesive, big-picture narrative, ensuring client strategy is seamlessly applied across all interdisciplinary teams.
Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions that push boundaries.
Navigating complex presentations and critical conversations, tailoring messages for internal teams, executive leadership, and C-suite clients.
Own the financial health of the portfolio, including accurate revenue forecasting, reconciliation, margin management, and profitability tracking.
Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers, ensuring they are profitable and scalable.
Oversee scope management across the portfolio, ensuring all deliverables remain compliant with signed contracts, and proactively mitigating scope creep.
Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth within the existing portfolio.
Directly manage, mentor, and inspire a high-performing Client Partnership team, fostering a culture of continuous learning, accountability, and psychological safety.
Monitor team utilization and capacity, delegating responsibilities while actively managing client expectations and pushing back when necessary.
Serve as the definitive internal and external escalation point for project, prioritization, or relational challenges.

Requirements

What you’ll need

8+ years of progressive client services or account management experience within a fast-paced agency environment, with at least 2–3 years operating at a Director level.
A proven track record of managing and organically growing a high-volume portfolio of brands (ideally encompassing multi-service, integrated digital retainers).
Demonstrated experience leading short- and long-term business strategies for major brands, translating complex business challenges into actionable creative and digital solutions.
Strong financial fluency with deep experience in revenue forecasting, profitability tracking, margin management, and architecting/negotiating complex SOWs and pricing models.
Deep domain knowledge in digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns.
Proven experience directly managing, mentoring, and scaling high-performing client services teams, with a passion for cultivating talent and optimizing workloads.
Exceptional written, oral, and presentation skills, with a demonstrated ability to command a room, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders.
Experience partnering with leadership and growth teams to spearhead new business pitches and successfully productize agency services.

Benefits

Comp & perks

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client servicesaccount managementrevenue forecastingprofitability trackingmargin managementnegotiating SOWspricing modelsdigital transformationsocial media marketinginfluencer marketing

Soft Skills

strategic advisorteam leadershipmentoringcommunicationpresentation skillsrelationship buildingproblem-solvingcross-functional collaborationinspirationcapacity management