Client Partner

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, clinical knowledge, industry insights and trends, sales skills, territory management and account planning skills.
• Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs.
• Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.
• Act as a subject matter expert to develop education content for internal and external audiences, working closely with Instructional Designers, & downstream marketing team following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements.

Learning & Development Partner providing education and coaching to sales professionals at ICU Medical

Learning & Development Partner, Infusion Consumables, IV Solutions, Pharmacy Systems

Learning & Development Partner providing education and coaching to ICU Medical sales professionals. Developing and delivering educational content for internal and external training programs across sales teams.

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager leading client care operations at Gateway Services in North America

Manager, Client Care Operations

Manager leading client care operations at Gateway Services in North America. Standardizing processes and enhancing customer service across care centers with a focus on operational excellence.

• Manage a portfolio of labor funds, unions, and multi-employer health plans.
• Serve as the primary point of contact and trusted advisor for customer stakeholders.
• Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
• Build relationships with fund administrators, consultants, trustees, and labor leadership.
• Partner cross-functionally to solve customer challenges and drive successful outcomes.
• Identify retention risks, growth opportunities, and strategies to strengthen partnerships.

Customer Success Manager managing public sector client relationships at Virta Health

Client Success Manager, Labor & Multi Employer Funds

Customer Success Manager managing public sector client relationships for Virta Health. Focusing on engagement and outcomes for labor funds, unions, and multi-employer health plans.

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders.
• Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships.
• Share customer feedback internally to improve products, processes, and overall customer experience.

Client Success Manager handling public-sector customer portfolios at Virta Health

Client Success Manager, Public Sector

Client Success Manager responsible for managing public-sector customer relationships to drive health outcomes. Virta Health aims to reverse metabolic disease leveraging innovative technology and personalized care.

• Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
• Build strong relationships with clients and brokers/consultants through in-market presence
• Work closely with the respective sales representative to gain their buy-in for the account management strategy and position
• Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs
• Balance the needs of the client with those of the business
• Achieve yearly financial growth & persistency goals

Client Manager responsible for managing service and relationship for Premier brokers

Client Manager, Premier Market

Client Manager responsible for managing service and relationship for Premier brokers in the US insurance sector. Focused on client satisfaction and achieving financial growth goals.

Client Partner jobs in Maine

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Learning & Development Partner, Infusion Consumables, IV Solutions, Pharmacy Systems

Manager, Client Care Operations

Client Success Manager, Labor & Multi Employer Funds

Client Success Manager, Public Sector

Client Manager, Premier Market