Client Partner

• Join a purpose-driven team focused on making healthcare simpler, better, and more affordable
• Handle client management tasks and support client-facing responsibilities
• Collaborate with internal teams to enhance service excellence

Associate Client Manager

• Manage a portfolio of labor funds, unions, and multi-employer health plans.
• Serve as the primary point of contact and trusted advisor for customer stakeholders.
• Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
• Build relationships with fund administrators, consultants, trustees, and labor leadership.
• Partner cross-functionally to solve customer challenges and drive successful outcomes.
• Identify retention risks, growth opportunities, and strategies to strengthen partnerships.

Client Success Manager, Labor & Multi Employer Funds

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders.
• Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships.
• Share customer feedback internally to improve products, processes, and overall customer experience.

Client Success Manager, Public Sector

• Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned.
• Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations.
• Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features.
• Perform on-site health check-ins to confirm system functionality and client satisfaction.
• Conduct on-site hardware demonstrations as needed.
• Build and maintain strong, trusted client relationships through regular in-person and remote engagement.
• Respond to and resolve escalated support tickets promptly and professionally.
• Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently.
• Communicate technical concepts clearly to non-technical users to promote understanding and confidence.
• Identify opportunities to upsell additional products and services based on client needs.
• Develop and execute strategies to generate referrals from satisfied clients.
• Travel frequently to and from client locations.

Client Partner jobs in Hawaii

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Associate Client Manager

Client Success Manager, Labor & Multi Employer Funds

Client Success Manager, Public Sector

Senior Client Success Field Partner