Chief Operating Officer

• Serve as a trusted advisor to synthesize issues, surface options, and recommend decision-grade actions
• Provide oversight of actions related to operations, risk, and portfolio/financial management; ensure consistent follow-through
• Foster a culture of collaboration and continuous improvement
• Facilitate collaboration between various divisions to ensure alignment on priorities and initiatives
• Demonstrate versatility and resilience in navigating challenges and adapting to changing business needs
• Coordinate across the executive director’s leadership team to build alignment, remove blockers, and track commitments to closure
• Manage the executive director’s cadence (meetings, prep, readouts) and triage incoming requests to protect executive time
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Produce clear, timely business performance updates and executive scorecard updates that drive leadership decisions
• Maintain dashboards and executive metrics Objectives and Key Results (OKRs) and Key Performance Indicators(KPIs) to ensure alignment to strategic priorities and enable fact-based course corrections
• Translate complex data into concise, actionable narratives and recommendations for senior leaders
• Act as a strategic partner: anticipate needs, identify opportunities to scale or simplify work, and ensure initiatives align to the IDT&S vision and roadmap
• Translate strategy into execution by creating plans with owners, milestones, and measurable outcomes aligned to strategic goals
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities
• Support development and vetting of multi-year business cases and priority setting for strategic initiatives
• Support organizational change initiatives, ensuring smooth transitions and effective communication throughout the process
• Monitor budget-to-actuals and recommend course corrections
• Coordinate workforce and resourcing requests through intake, prioritization, and approval from the Leadership Team (LT), Human Resources (HR) and Finance) - ensuring healthy backlog management for the organization
• Work with leadership team to manage headcount forecasts
• Prepare executive director’s communications including memos, talking points, and presentations
• Develop visual representations of concepts and ideas appropriate for the audience
• Be the “nervous system” of the organization: ensure timely, consistent communication across regions and stakeholders
• Facilitate regional leadership meetings and regular Employee Briefings, including general management of the meeting, agenda and content preparation, and notes dissemination

Senior Information Technology Business Operations Chief of Staff

• Serve as a trusted advisor to synthesize issues, surface options, and recommend decision-grade actions
• Operate with discretion on sensitive matters
• Provide oversight of actions related to operations, risk, and portfolio/financial management
• Foster a culture of collaboration and continuous improvement
• Facilitate collaboration between various divisions to ensure alignment on priorities and initiatives
• Manage the executive director’s cadence (meetings, prep, readouts) and triage incoming requests
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Produce clear, timely business performance updates and executive scorecard updates
• Act as a strategic partner: anticipate needs, identify opportunities to scale or simplify work
• Monitor budget-to-actuals and recommend course corrections
• Coordinate workforce and resourcing requests through intake, prioritization, and approval

See all jobs on JobTailor

Senior Information Technology Business Operations Chief of Staff

Chief of Staff, Information Technology Business Operations – Lead/Senior