Senior Director, Chief of Staff – Bank Tech Operations

Capital One

Senior Director of Bank Tech Operations at Capital One overseeing tech operations and driving strategic initiatives. Focused on establishing effective partnerships and enhancing tech capabilities for banking businesses.

Posted 6/30/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $245,100 - $307,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program Management, Process Management, and Project Management, with a strong focus on driving organizational change and operational excellence. Proven ability to align technical operations with strategic goals while advising senior leadership and collaborating with product and engineering teams.

Highest-signal resume keywords

Program ManagementProcess ManagementProject ManagementOrganizational ChangeTechnical Business Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OversightStrategic SupportOperational ExcellenceBacklog ManagementChange Management

Soft Skills

Advisory SkillsCollaborationCommunicationLeadership

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Tech TransformationEnterprise TechOperational RoutinesExecutive ReportingEngineering Collaboration

About the role

Key responsibilities & impact

Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives.

Requirements

What you’ll need

Bachelor’s degree
At least 9 years of experience in Project Management, Process Management, or Program Management
At least 7 years of people management experience
5+ years of experience in strategy development (preferred)
5+ years of experience in technical business operations (preferred)
6+ years of experience driving organizational change and operational excellence (preferred)
3+ years of experience partnering with engineering and product teams (preferred)

Benefits

Comp & perks

Comprehensive health benefits
Performance-based incentive compensation
Inclusive benefits supporting total well-being