Chief Operating Officer

• Building scalable operational systems and workflows
• Designing KPI dashboards and accountability rhythms
• Improving operational efficiency and profitability
• Identifying and eliminating bottlenecks
• Strengthening hiring, delegation, and organizational structure
• Translating strategic goals into weekly execution plans
• Coaching owners to lead with data instead of instinct
• Helping businesses become less owner-dependent and more scalable

Fractional COO – Turning Vision Into Daily Operating Reality

• Serve as a trusted advisor to synthesize issues, surface options, and recommend decision-grade actions
• Operate with discretion on sensitive matters
• Provide oversight of actions related to operations, risk, and portfolio/financial management; ensure consistent follow-through
• Foster a culture of collaboration and continuous improvement
• Facilitate collaboration between various divisions to ensure alignment on priorities and initiatives
• Demonstrate versatility and resilience in navigating challenges and adapting to changing business needs
• Coordinate across the executive director’s leadership team to build alignment, remove blockers, and track commitments to closure
• Manage the executive director’s cadence (meetings, prep, readouts) and triage incoming requests to protect executive time
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Produce clear, timely business performance updates and executive scorecard updates that drive leadership decisions
• Maintain dashboards and executive metrics (Objective and Key Result/Key Performance Indicators (OKRs/KPIs) to ensure alignment to strategic priorities and enable fact-based course corrections
• Translate complex data into concise, actionable narratives and recommendations for senior leaders
• Act as a strategic partner: anticipate needs, identify opportunities to scale or simplify work, and ensure initiatives align to the Information Digital Technology & Security (IDT&S) vision and roadmap
• Translate strategy into execution by creating plans with owners, milestones, and measurable outcomes aligned to strategic goals
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities
• Support development and vetting of multi-year business cases and priority setting for strategic initiatives
• Support organizational change initiatives, ensuring smooth transitions and effective communication throughout the process
• Monitor budget-to-actuals and recommend course corrections
• Coordinate workforce and resourcing requests through intake, prioritization, and approval (Leadership Team (LT), Human Resources (HR) Finance) - ensuring healthy backlog management for the organization
• Work with leadership team to manage headcount forecasts
• Prepare executive director’s communications including memos, talking points, and presentations
• Develop visual representations of concepts and ideas appropriate for the given audience
• Facilitate regional leadership meetings and regular Employee Briefings, including general management of the meeting, agenda and content preparation, and notes dissemination
• Partner with product, service and program managers to support preparation of presentations to stakeholders on strategic initiative progress and business case development

Senior Information Technology Business Operations Chief of Staff

• Participate in formal early talent program and workshop initiatives.
• Review various assignments to become familiar with policies and procedures for which answers can be quickly obtained, related to low-to-medium risk tasks and deliverables.
• Receive direction from managers and exercise independent judgment while developing understanding of requirements for the supported area.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Take part in a range of team projects, tasks, and activities to expose you to various Wells Fargo businesses, supporting execution of strategic priorities and reporting.
• Work in various Microsoft products to create communication, gather data and story tell on outcomes, and organize priorities.
• Develop partnerships, consulting, regulatory focus, risk assessment, data analytics, and other key competencies through classroom and on-the-job training.
• Engage in experiential learning on fundamentals of financial services.
• Contribute to process improvement, process enhancement, process mapping, automation and operational efficiency programs and projects.
• Partner alongside various Operations teams on daily functions and responsibilities.
• Take part in non-business-related stretch assignments, i.e., DE&I, employee engagement, community service, etc.
• Maintain contact with leaders at all levels of the organization including senior management, team members, individual contributors, and/or vendors.
• Create presentations, and visuals to assist with documenting business requirements.
• Complete assigned projects / tasks and prepare for relevant industry certifications as part of professional development.

COO Global Operations Internship

• You own six areas: AI agent oversight, sales operations, production and fulfillment, financial performance, marketing and lead flow, and people.
• You report directly to the owner with real decision-making authority.
• A field superintendent, project coordinator, and controller report to you, as do four AI agents running 24/7.
• Your mandate: sustain and grow the current run rate while protecting the margins that got us here, and build out the retail sales process.
• Days 1-30: Learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan.
• Days 31-60: Close the open infrastructure items, stand up funnel reporting, take ownership of Meta ad performance.
• Day 90: You own all six areas.

Chief Operating Officer – AI Native Operations

• Provide executive leadership and oversight of day-to-day operations to ensure alignment with the organization’s mission, vision, and strategic goals.
• Lead and integrate core operational functions, including finance, human resources, information technology, legal, compliance, and administration.
• Develop and implement operational strategies, policies, and systems that promote efficiency, scalability, and organizational effectiveness.
• Partner with the CEO and executive leadership team to drive strategic planning and execution across the organization.
• Drive AI enablement across the organization, co-leading with the CIO to move Make-A-Wish from nonprofit benchmarks to for-profit standards of technology-driven transformation.
• Oversee financial performance, including budgeting, forecasting, and resource allocation, ensuring fiscal responsibility and sustainability.
• Establish performance metrics and monitor outcomes to ensure achievement of organizational goals related to mission impact, financial health, compliance, and stakeholder satisfaction.
• Lead, coach, and hold accountable senior leadership team members, fostering a culture of collaboration, transparency, and high performance.
• Ensure compliance with all applicable laws, regulations, and organizational policies, maintaining strong internal controls and risk management practices.
• Drive continuous improvement initiatives using data, analytics, and operational insights to enhance effectiveness and efficiency.
• Collaborate with internal and external stakeholders, including the Board of Directors, partners, and vendors, to advance organizational objectives.
• Serve as a visible and inspiring external presence, capable of presenting alongside CEOs and public figures, appearing in media, and earning the trust of chapters, donors, and the broader Make-A-Wish community.
• Support fundraising and development efforts by aligning operational capabilities with revenue strategies and donor expectations.
• Lead change management efforts and organizational transformation initiatives as needed.
• Champion Make-A-Wish's culture internally and externally, modeling the belief that how you do what you do is just as important as what you do, and building an environment where high performance and mission impact are inseparable.

Chief Operating Officer jobs in Arizona

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Fractional COO – Turning Vision Into Daily Operating Reality

Senior Information Technology Business Operations Chief of Staff

COO Global Operations Internship

Chief Operating Officer – AI Native Operations

Chief Operations Officer