Care Coordinator

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support care coordination goals.

Licensed Vocational Nurse Care Coordinator managing patient outreach and care.

Licensed Vocational Nurse, Care Coordinator

Licensed Vocational Nurse Care Coordinator managing a panel of patients for health coaching and outreach. Collaborating across teams to ensure continuity of care in a remote work environment.

• Serve as the primary point of contact for individuals and families enrolling in our Dementia Care Partners Program
• Conduct comprehensive screening and enrollment of participants, administering standardized screening tools
• Build trust through clear and effective telephone communication
• Track and manage referrals efficiently, performing accurate data entry
• Create encounters in the electronic medical record system
• Communicate with providers regarding program referrals
• Provide administrative support and coverage for the Associate Director
• Occasionally cover health coach visits during staff absences
• Complete various administrative tasks to support program operations
• Maintain basic knowledge of clinical techniques, software applications, or skilled trade
• Review and analyze data
• Perform tasks required by program protocol, including obtaining patient medical history, systems review, and cognitive assessments
• Ensure uniform implementation of protocols by completing required documentation in a consistent manner.

Program Coordinator supporting the Dementia Care Partners Program at Banner Health

Dementia Care Partners Program Coordinator

Dementia Care Partners Program Coordinator focusing on patient enrollment and data management. Collaborating with healthcare teams at Banner Health to enhance dementia care services.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support within the IKC lane.
• Schedules & facilitates patient case reviews; Distributes patient list for review and recommendations to the care team after reviews.
• Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead.
• Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources
• Supports onboarding and training activities in conjunction with clinical support CSM.

Specialty Care Coordinator supporting clinical leadership in patient care at DaVita

Coordinator, Specialty Care

Specialty Care Coordinator at DaVita supporting clinical leadership and care team in patient care activities. Provides technical & logistical support, schedules patient case reviews, and supports quality improvement activities.

Care Coordinator jobs in Arizona

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Licensed Vocational Nurse, Care Coordinator

Dementia Care Partners Program Coordinator

Care Coordinator

Coordinator, Specialty Care