Call Center Representative

• responsible for answering telephone calls
• providing personalized seamless service to physician callers
• responding to inquiries with expert knowledge of physicians, services, and programs
• working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers
• prioritizing complex and emergent situations
• accessing 3-4 software systems within one call
• participating in staff training and acting as a resource for co-workers when necessary

Hospital Program Call Center Representative

• Own national phone performance against OKR targets (answer rate, speed to answer)
• Manage bi-weekly phone data review cadence, partnering with Data Analyst to generate data insights
• Manage Contact Center platform administration and evaluate/implement changes to improve performance.
• Identify and resolve staffing gaps, escalation patterns, and training needs
• Partner with Regional Operation Leads on market-specific phone issues, including investigations that surface from complaints.
• Serve as point person for operational system changes impacting front desk/member services workflows (e.g., EHR rollout, new scheduling tools, navigator)
• Lead project management for assigned initiatives: timelines, stakeholder communication, training rollout
• Act as liaison between Ops, IT, and Clinical teams during implementations
• Collaborate with the Ops Analyst to document process changes and roll out training to Operations staff.

Manager, Contact Center and Systems Operations

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Handle incoming calls from Advisors, field staff, customers or other third parties regarding individual contracts (Fixed/Variable Annuities & Pension Risk Transfers (PRT)
• Diagnose issues and educate Advisors/customers on any aspect of their contract as needed
• Create excellent end-to-end Advisor/customer experience by acting as a single point of contact for all servicing needs
• Create a culture where the focus always remains on enhancing Advisor experience
• Thoroughly document calls and corresponding details
• Manage caller's emotions resulting in successful service resolution
• Determine appropriate actions to resolve Advisor/Customer needs

Annuity Contact Center Representative III

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center, Part Time

• Make business to business sales calls
• Provide customer service support

Call Center Sales Representative

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Effectively support the Subrogation Recovery Operations team
• Provides exceptional service to member, providers, group administrators and attorneys
• Identifies, reviews, sets up or closes health insurance subrogation claims via phone, fax, email or mail
• For open cases, collects, records and verifies member information, pertinent accident details, attorney information and third-party liability information
• Records detailed and accurate file notes obtained from calls or written correspondence
• Manage high-volume intake calls and correspondence inventory effectively
• Determine membership eligibility using various job aids and membership systems
• Responds to calls, letters, faxes and emails from policyholders, agents, vendors and/or providers
• Show initiative and resourcefulness in solving problems and meeting customer needs
• Develop relationships with other business units and service partners
• Adheres to company and department policies and procedures as well as HIPAA regulations
• Performs other duties as requested or assigned

Recovery Specialist Associate – Call Center

• Answer crisis-related telephone calls
• Utilize crisis intervention skills to complete mental health and suicide risk assessments
• Provide outreach and support, information and referral

Mental Health Crisis Call Center Worker – Part Time

• Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs)
• Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership
• Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing
• Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities
• Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience

Supervisor, Healthcare Call Center

• Handle escalated calls and complex customer inquiries by researching issues, identifying solutions, and ensuring timely follow-up and resolution
• Support day-to-day customer service operations by assisting supervisors/managers with workflow, call handling, documentation, and transaction accuracy
• Mentor, coach, and support less experienced team members by sharing knowledge, answering questions, and helping reinforce proper procedures
• Research customer inquiries, process requests, update account history, and document outcomes clearly and accurately
• Review client reports, monitor daily transactions, and recommend workflow or procedure improvements to support efficiency and data integrity
• Serve as a resource for team members, management, and customers regarding customer service issues, escalations, and operational questions

Call Center Representative jobs in Wisconsin

See all jobs on JobTailor