Hospital Program Call Center Representative

Children's Minnesota

Responsible for answering calls and providing seamless service to physician callers at Children’s Minnesota while managing multiple software systems and training staff.

Posted 7/24/2026full-timeMinnesota, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a healthcare environment. Proficient in utilizing various software systems to enhance service delivery and improve processes for physician callers.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written Communication SkillsInterpersonal Communication SkillsAnalytical SkillsKnowledge of Medical Terminology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsKeyboarding SkillsProblem Solving SkillsProcess ImprovementTelephone-Based Customer Service

Soft Skills

Interpersonal SkillsPleasant Telephone VoiceHelpful MannerAbility to Work IndependentlyTeam Collaboration

Tools & Technologies

Microsoft OfficeInfinityE-CentaurusCernerAMiON

Industry Keywords

Healthcare EnvironmentPhysician Call ServiceEmergent SituationsStaff TrainingBest Practices

About the role

Key responsibilities & impact

responsible for answering telephone calls
providing personalized seamless service to physician callers
responding to inquiries with expert knowledge of physicians, services, and programs
working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers
prioritizing complex and emergent situations
accessing 3-4 software systems within one call
participating in staff training and acting as a resource for co-workers when necessary

Requirements

What you’ll need

Two to three years of customer service experience.
Strong basic computer and keyboarding skills.
Demonstrated excellent written, verbal and interpersonal communications skills.
Demonstrates a pleasant telephone voice and helpful manner.
Ability to work effectively with minimum supervision, while understanding role as part of a team.
Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
Proven strong analytical skills with ability to identify problems and initiate solutions.
Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
Knowledge of general computer software, including Microsoft Office.
Preferred Qualifications:
Telephone-based customer service experience.
Fluid knowledge of common medical and hospital terminology required.
Experience working in a fast-paced healthcare environment, preferably including clinician interaction.
Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.

Benefits

Comp & perks

medical
dental
vision
retirement
other fringe benefits