Call Center Representative

• Lead the design and development of next-generation Contact Center Digital Engagement Services
• Build modern, cloud-native, event-driven platforms for customer interactions
• Translate business needs into scalable, high-throughput systems
• Design and develop contact center components using open-source communication frameworks
• Engineer IVR systems with speech recognition and conversational AI integrations
• Build APIs, microservices, and real-time processing capabilities
• Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
• Play a key role in migrating legacy systems to open-source, cloud-native platforms
• Advance CI/CD, automated testing, and infrastructure-as-code practices

Principal Software Engineer, Contact Center Digital Engagement Services

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Provide smart friendly customer service to customers over the phone
• Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls
• Collaborate with other departments across the bank to assist with customer’s needs and solve problems
• Offer advice to customers to deepen their relationships

Call Center Specialist

• Lead the design and development of next-generation Contact Center Digital Engagement Services
• Build modern, cloud-native, event-driven platforms for real-time customer interactions
• Operate at the intersection of engineering and product development, translating business needs into scalable systems
• Design and develop contact center components using open-source communication frameworks
• Engineer IVR systems with speech recognition and conversational AI integrations
• Build APIs, microservices, and real-time processing capabilities for omni-channel interactions
• Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
• Migrate legacy systems to open-source, cloud-native platforms
• Advance CI/CD, automated testing, and infrastructure-as-code practices
• Drive strategy to reduce vendor dependency and accelerate innovation

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Call Center Representative jobs in New Hampshire

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Principal Software Engineer, Contact Center Digital Engagement Services

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Call Center Specialist

Principal Software Engineer, Contact Center Digital Engagement Services

Call Center Analyst, Workforce Management

Benefits Call Center Representative