Business Operations

• Design and develop comprehensive Power BI reports and dashboards that provide actionable insights into business operations and performance.
• Analyze large datasets using advanced Excel functions to identify trends, issues, and opportunities for process improvement.
• Ensure data accuracy, integrity, and consistency across all business intelligence reports and dashboards.
• Automate workflows and optimize business processes using Power Automate and Macros.
• Collaborate with cross-functional teams to gather and interpret business requirements, translating them into analytical solutions.
• Create and maintain detailed documentation of business processes, workflows, and data analysis models.
• Continuously monitor and refine operational processes to enhance efficiency and performance.
• Present data findings and insights to senior management, providing clear recommendations for business improvement with clarity in thought process and excellent communication skills.

Senior Business Operations Analyst

• You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, CX, Finance, Operations, CPS etc.
• Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence
• Services/CX business tracking & performance management across technical & Advisory services at both new and renew levels
• Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team
• NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
• Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs
• Change management - any operational implications because of GTM changes, NYR updates etc
• Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community
• Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
• Align operations with Cisco's overall strategic priorities, provide feedback to leadership. Become a trusted advisor for the APJ SP Leadership Team; Support APJ SP Leadership in making critical business decisions providing solid fact-based analysis.

Business Operations Analyst

• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management
• Manage new releases of Salesforce and efficiently roll out new features
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce
• Configure and maintain Visualforce pages, Apex code and Lightning Components
• Configure and maintain Salesforce CPQ environment
• Create new reporting capabilities and respond to ad-hoc reporting requests as needed
• Manage all processes that impact / relate to the Salesforce application platform
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
• Responsible for maintaining system security and integrity
• Troubleshoot all outages and produce root cause analysis reports as needed

Senior Business Systems Administrator

• Support end-to-end execution of partnership-led webinars and campaigns.
• Create promotional banners, webinar decks, and presentation assets.
• Manage webinar logistics such as Zoom setup and email campaigns.
• Maintain webinar documentation, trackers, and operational processes.
• Own and support monthly newsletter operations.

Business Operations Intern

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.

Business Operations Support Associate

• Manage project timelines, deliverables, and deadlines using Google Sheets
• Implement structured project tracking and maintain detailed project roadmaps
• Serve as the communication hub across marketing, creative, and production teams
• Support the marketing team by managing HubSpot for campaign performance and collaborate with creative teams
• Seek ways to improve workflow processes and monitor project management practices

Project Manager/Business Operations Manager

• Execute and oversee daily operational workflows and Standard Operating Procedures (SOPs) for the Real Wallet program, ensuring all tasks are completed accurately and on time.
• Perform a variety of manual operational tasks, including updating reports, reconciling data between different systems, and managing data transfers to maintain system integrity.
• Act as a key point of contact for ensuring data alignment across various systems, flagging discrepancies, and taking corrective action as outlined in SOPs.
• Assist in maintaining up-to-date program reports and dashboards
• Communicate effectively and efficiently with internal teams, including product, engineering, finance and support, to address operational issues and ensure a seamless workflow.
• Proactively identify and escalate potential issues or areas for improvement within existing processes
• Comfortable collaborating with a manager based in the USA, maintaining clear and timely communication across time zones and aligning effectively through overlapping working hours.
• Assist in the documentation and refinement of existing SOPs to improve clarity and efficiency.
• Explore and implement automation scripts or tools to reduce manual effort for repetitive tasks over time.

• Partner closely with the Business Applications team, fellow NetSuite administrators, and key business stakeholders to ensure NetSuite and other tools are used effectively
• Execute system changes and process automations based on approved work
• Support platform updates and releases; perform configuration, workflow updates, and system maintenance for the procurement platform
• Maintain accuracy of core system data in line with documented standards
• Support internal team partnership and communication, translating requirements into system configurations
• Act as an individual contributor, addressing issues escalated through Business Applications
• Maintain working knowledge of integrations and assist with testing and validation activities

Business Systems Administrator

• Support system configuration, workflows, and day-to-day administration activities for NetSuite within defined standards and guidance.
• Assist with managing system updates and releases, supporting planned rollout activities and validation steps.
• Monitor application storage usage and perform data archiving activities as required.
• Create and maintain standard reports and assist with approved ad hoc reporting requests.
• Perform introductory scripting and development work under direction.
• Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.

Business Systems Administrator, NetSuite

• Partner with Finance, Sales, Product and Engineering to gather and document business requirements related to billing, invoicing, revenue recognition and subscription lifecycle.
• Translate business requirements into clear functional specifications, user stories, process flows, and acceptance criteria.
• Support configuration and day-to-day operations of billing and revenue systems (Zuora) and related integrations (Salesforce CPQ/CRM, ERP systems), either directly or alongside engineering/configuration teams.
• Perform data reconciliation and root-cause analysis for billing, invoicing, and revenue discrepancies; prepare clear findings and remediation steps.
• Assist with designing and validating subscription and consumption billing models (metered/usage billing, ramps, discounts, add-ons).
• Support testing efforts: develop test plans, run system/integration tests, coordinate UAT with business stakeholders, and document results.
• Maintain process documentation, runbooks, training materials, and FAQs for revenue and billing processes.
• Triage operational incidents, prioritize fixes with stakeholders, and monitor recurring issues to propose process or system improvements.
• Produce routine and ad-hoc reports/metrics for Finance and Revenue Operations (e.g., billing accuracy, failed invoices, revenue deferrals).

Business Systems Analysis Lead

• Take a lead role collaborating with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.
• Mentor junior and mid-level analysts and provide technical guidance
• Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals.
• Effective communication between business stakeholders and development teams to ensure a shared understanding of project requirements.
• Conduct analysis of existing systems and processes to identify opportunities for improvement and efficiency gains.
• Collaborate with cross-functional teams to review story requirements and validate system functionality
• Contribute to implementations, troubleshooting issues, conducting impact analysis, and recommending solutions
• Review system enhancements with project stakeholders
• Create flow diagrams and document technical solutions
• Continuously learn and adapt to modern technologies, industry best practices, and emerging trends in business analysis and Agile methodologies.

Senior Business Systems Analyst

• Provides support across all GREWP’s Global Operations teams in regard to the management of purchase orders, invoicing and budget planning.
• Responsible for the data entry for GREWP’s sustainability and global operations details and will assist with budget tracking on a global scale.
• Oversee final OpEx/CapEx forecast.
• Work with Accounting (fixed asset team) to review lease details.
• Assist procurement on operating POs/vendors and scout requests.
• Review/post accruals of operating expenses set in place.
• Build OpEx budgets on a vendor level and set up meetings with respective site managers.
• Create/update template internal GREWP plan.
• Meeting with site leaders to build vendor details.
• Validate Finance Admin work (POs/Invoice/Receiving).
• Analyze Ops account analysis from A360’s actuals extraction that the finance team shared for G/L Level detail.
• Set up POs, Invoicing, receiving.
• Making sure accruals are set in place monthly.
• Ensure timely process of invoice payments.
• Work with BFM to ensure POs and invoices are staying within budget on a consolidated account/location level to ensure staying within forecast.
• Support site managers to set up vendors in our system for payment, and assisting both site managers and Master Data Management team.
• Check in meeting with stakeholders weekly basis to make sure there are no outstanding items.
• Lease contract reviews and approve lease invoices in Tririga.

• Understand invoicing work processes and the different methods that can trigger or be used to create an invoice.
• Understand the geography laws for different invoicing scenarios & e-invoicing requirements.
• Requires knowledge of transfer pricing and internal impacts.
• Understand VISTEX system and how rebates are configured and communicated out of the system.
• Work cross-functionality to understand any downstream impacts system changes or projects can have on the invoicing space.
• Proficient in the technical landscape, being ECC, DSR, E-Invoicing (SOVOS), and compliance.
• Perform Work process support by resolving production support issues and end user questions.
• Provide Technical resolution support if should issues arise: Being able to perform root cause analyses cross functionally.
• Assist DSS IT once problem resolutions are available with testing scenarios to ensure correct invoice output is accurate for all changes/defects.
• For complex system solutions, the BPX/SME will work with the global IT teams to create functional designs and act as the local expert for the global IT team.
• Participate in M&A or divestiture projects to provide invoicing work process perspective.
• Responsible for work process and system documentation for the areas tax processes.
• Understand transfer pricing process and how it gets applied in ECC.
• Provide support to the transfer price team in LAA should any system issue arise.

Global Invoicing, Rebates, Transfer Pricing Business Process Expert – Senior Accounting Specialist

• Drive strategic planning, execution, and high-impact initiatives for Adobe’s India Education team
• Partner with leadership to define business priorities and strategic roadmaps
• Translate strategy into execution plans with clear milestones, owners, and success metrics
• Track progress and ensure delivery against key business goals
• Support decision-making through structured problem-solving and insights
• Own preparation of executive-level reporting and business reviews for senior leadership and C-suite stakeholders
• Independently lead high-priority, cross-functional initiatives
• Establish and manage operating rhythms: Business reviews, Performance tracking, Planning cadences
• Build and own data frameworks and dashboards for tracking
• Partner with Finance on forecasting and planning
• Manage complex stakeholder environments across functions.

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