Business Operations Associate

Contour Education

Business Operations Associate in fully remote role optimizing educational operations by identifying inefficiencies and executing process redesigns while collaborating across time zones.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Identify operational bottlenecks: Audit support, publishing, and operations workflows to isolate processes that are manual, redundant, or failing under high volume.
Analyze and re-engineer processes: Map current workflows, establish performance baselines, redesign for efficiency, and manage implementation until metrics improve and stabilize.
Model unit economics: Quantify the cost to serve a student per program and proactively monitor overhead to prevent margin erosion.
Leverage automation: Evaluate and implement automation tools where appropriate, while exercising the discipline to maintain manual processes when that is the more efficient choice.
Ensure process sustainability: Create clear documentation, designate ownership, and provide training to ensure rebuilt processes are sustainable and do not regress.
Maintain performance visibility: Track two or three active re-engineering projects with clear baseline data, projected outcomes, and completion timelines for executive review.

Requirements

What you’ll need

3 to 5 years of experience in business operations, process improvement, or operational analysis with a record of driving measurable change.
Ability to model cost and volume dynamics on a whiteboard or in a spreadsheet without requiring oversight.
Demonstrated ability to build and deploy automations that others rely on, balanced by the judgment to know when to leave a process manual.
Proven ability to establish performance baselines prior to intervention and ensure results are sustained post-implementation.
Ability to produce clear, actionable documentation that enables team members to execute processes independently.
Comfort working across India business hours with regular overlap into Australian time zones.

Benefits

Comp & perks

Fully remote, anywhere in India.
Your day runs on India hours with overlap into Australian business time.
Compensation is competitive and bench marked to the role and your experience.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process MappingWorkflow RedesignCost ModelingData AnalysisPerformance Tracking

Soft Skills

Clear DocumentationJudgment in Process ManagementTraining and Development