Business Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives.
• Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements.
• Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements.
• Reconciles financial and performance data to ensure reporting accuracy and compliance alignment.
• Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders.
• Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles.
• Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately.
• Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments.
• Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings.
• Up to 25% travel may be required.

Senior Program Business Analyst, Health Program

• Provides analytical and documentation support for complex state or federally funded health initiatives.
• Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff.
• Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation.
• Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring.
• Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables.
• Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution.

Program Business Analyst – Health Program

• Manage and oversee the standalone dental mailbox, including triage, routing, escalation management, and workflow coordination
• Partner with Sales to support standalone dental and vision growth initiatives
• Coordinate Gateway enhancement initiatives
• Support sales teams with RFP coordination, reporting requests, quote tracking, broker issue resolution, and strategic case support
• Support reporting and analytics related to standalone dental growth

Senior Project Management Analyst, Aetna Dental/Vision

• close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication
• analyzing and streamlining existing business processes
• managing escalations and coordinating with stakeholders during outages or technical issues
• creating and maintaining policy and procedure documentation
• navigating SharePoint
• supporting user acceptance testing (UAT) for enhancements related to member and provider communications
• periodic support for Role Based Access Control including reviewing access tickets and gathering information for SOC audits
• performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps

Senior Business Analyst

• Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives
• Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements
• Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements
• Reconciles financial and performance data to ensure reporting accuracy and compliance alignment
• Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders
• Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles
• Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately
• Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments
• Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings
• Up to 25% travel may be required

Senior Program Business Analyst

• Provides analytical and documentation support for complex state or federally funded health initiatives
• Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff
• Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation
• Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring
• Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables
• Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution

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