Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Work on solving important problems by deploying great critical thinking, education-based skill sets
• Take on a variety of assignments within GLS business and operational areas
• Interact with team members both within your own area and cross-functionally
• Gain solid exposure to senior management
• Daily activities will vary based on the group

• Organizes, provides support, and executes special projects for Loan Operations
• Serve as a subject matter expert in system specs and configuration
• Maintain a working knowledge of all Loan Operations processes
• Partners with IT and Loan Operations Leadership team
• Participates in data/documentation clean-up efforts, process improvements, and loan level remediations

Loan Operations Business Analyst

• Works closely with developers to collect and analyze information from customers to formulate the scope and objectives of the application or system
• Helps to analyze and evaluate user requirements by coordinating with the user to define the problem, data set availability, report requirements and system design problems
• Works with team members to define system requirements and prepares system design specifications to meet user requirements
• Develops requirements documentation including data and process flow diagrams
• Develops user documentation and training material
• Collaborates with software development teams and other product owners to understand requirements and develop and manage the test scenarios for all the new development projects
• Designs, creates and builds test cases, test plans and test strategies
• Communicates, prioritizes and tracks test execution, defects and issues
• Facilitates functional testing, regression testing, user interface testing, and unit testing for all new features in cross browser environments including mobile devices
• Delivers quality products by thoroughly performing regression, functional, integration, end to end testing during each phase of the development life cycle using a combination of testing methods
• Works with the development team to create automated test scripts.

Software Business Analyst

• Assist in developing and executing pricing and revenue strategies.
• Analyze historical data, market trends, and competitor pricing to support decision-making.
• Monitor daily, weekly, and monthly revenue performance metrics.
• Support forecasting and budgeting processes.
• Prepare reports and dashboards for senior management.
• Identify opportunities to optimize pricing, inventory, and distribution channels.
• Collaborate with sales and operations teams to align revenue strategies.
• Maintain and update revenue management systems and tools.
• Ensure data accuracy and consistency across platforms.
• Lead weekly revenue calls, including preparing insights, presenting performance updates, and documenting key decisions and action items.

Hotel Revenue Management Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Provide analytical and project management support to various corporate and business line strategic initiatives
• Work independently but receives assistance/coaching from more senior levels
• Coach other team members, as appropriate, within area of expertise
• Identify, develop, and maintain key linkages with business partners
• Help senior management by giving insightful and pro-active reporting and analysis
• Work with line of business team members to resolve issues and problems as necessary
• Work cross-functionally to drive strategic initiatives and improve processes
• Add financial value to company by analyzing data and recommending initiatives that positively impact the financial results.

• Gather business and program requirements for reporting and monitoring activities
• Conduct data analysis using trend analysis, outlier identification, and validation techniques
• Analyze grievance, appeals, service authorization, disputes, and contract monitoring data
• Develop and maintain policies and procedures related to data governance and reporting
• Create reports and dashboards for Bureau and Agency leadership
• Perform data quality verification and communicate findings clearly to stakeholders
• Collaborate with internal teams including IT, Managed Care, and external stakeholders
• Support process improvement initiatives and strategic projects
• Prepare and present analytical reports and recommendations
• Participate in professional development and training activities

Business Analyst, Statistical and Mathematical - Contract

• Gather, analyze, and document business, technical, and operational requirements from stakeholders and delivery teams.
• Produce clear and accurate documentation including user stories, process flows, SOPs, interface descriptions, release documentation, and training materials.
• Facilitate workshops, stakeholder meetings, interviews, and review sessions to capture and clarify business requirements.
• Support backlog creation and refinement by translating stakeholder input into features, user stories, and acceptance criteria.
• Create and maintain documentation for workflows, system behavior, data exchange processes, and operational procedures.
• Support traceability, version control, and change tracking of documentation and requirements artifacts.
• Collaborate with engineering, QA, product, and government teams to ensure alignment on project scope and deliverables.
• Assist with stakeholder communications, reporting materials, and process improvement initiatives.
• Review documentation for consistency, usability, quality, and compliance with project standards.
• Assist with ad hoc tasks and emerging challenges as required to support the team's goals and organizational priorities.

Technical Writer – Business Analyst

• Work in close partnership with the Manager Oracle Services, Business Analysts, Systems Analysts, Business Process Owners, Developers, and End Users, to optimize and automate supply chain, manufacturing, and commercial business processes specific to the Oracle application
• Play a critical role in identifying opportunities to add business value, pursue improved or new technology functionality, and drive the maximum level of standardization of business processes and technology across the entire corporation
• Plan, design, test, and deploy efficient information systems in support of core organizational functions and business processes
• Develop business cases, gathering detailed business and systems requirements and user stories/journeys
• Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments
• This position requires 20% domestic travel and 5% international travel.

• Support NIWC Atlantic’s CIO Software Services IPT (S2IPT) as a Business Analyst and Quality Assurance professional.
• Deliver end-to-end testing services—including manual, automated, regression, and performance testing.
• Drive requirements gathering, user story development, backlog management, and stakeholder collaboration.
• Ensure system reliability, enhance business workflows, and help translate operational needs into scalable technical solutions.

• Provides support and delivery of requirements and work packages on low complexity projects/initiatives
• Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects
• Identifies and leads problem resolution
• Collaborates with project manager and business sponsor to ensure resources are assigned for successful delivery

Business Analyst II

• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification.
• Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products.
• Reviews system enhancements/upgrades to determine applicability of customer file modification requirements.
• Facilitates timely and accurate updates to reference files based on customer requests.
• Coordinates testing and debugging of new or modified software.
• Creates test matrices and supporting documentation.
• Develops and executes formal test plans to ensure delivery of quality software applications.
• Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect.
• Identifies and documents systems problems and assists in their resolution.
• Researches system problems and identifies potential solutions.
• Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements and tests corrections.
• Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
• Under general direction, defines business requirements, tests, and leads small to moderate projects.
• Assists management in performing business reviews by analyzing internal/external projects and changes.
• Ensures changes do not have a negative impact on productivity and procedures.
• Makes recommendations to improve productivity, cost effectiveness and timeliness.
• Communicates with management and departmental personnel to document workflow procedures.
• Assists in preparing verbal and written communication about business changes with management or other staff members.
• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

• Communicate and coordinate with stakeholders in Operations, Engineering, IT, and Quality to gather and document business requirements for critical software systems
• Consult the business on current MES capabilities to inform enhancement and future system development
• Develop and maintain expertise in CMES/Velocity system integrations, limitations, and control policies
• Develop test scripts, release notes, and other content in support of MES release activities – owning your enhancements from inception to deployment
• Participate in User Validation Testing and End User Checkouts during MES Releases, including support during weekends
• Navigate ambiguous and complex issues with limited information in a timely manner
• Investigate technical and configuration issues for CMES/Velocity in partnership with IT and factory stakeholders to support manufacturing execution
• Develop and maintain user guides, tipsheets, training content, and other communications material related to MES user access provisioning, audits, and other processes

Business Process Analyst

• Support NIWC Atlantic’s CIO Software Services IPT (S2IPT) as a Business Analyst and Quality Assurance professional
• Deliver end-to-end testing services—including manual, automated, regression, and performance testing
• Drive requirements gathering, user story development, backlog management, and stakeholder collaboration
• Ensure system reliability, enhance business workflows, and help translate operational needs into scalable technical solutions
• Conduct manual and automated regression tests and report findings to stakeholders
• Collaborate with government stakeholders, developers, and Business Champions to gather requirements and manage backlogs

• Support Medicaid policy and coding analysis
• Serve as SME for medical coding compliance and updates
• Perform analysis of medical coding changes
• Prepare and distribute coding change listings
• Collaborate with policy owners and stakeholders
• Participate in MMIS modernization meetings
• Maintain business rules and coding documentation
• Facilitate meetings with stakeholders

Business Analyst, Clinical Analyst, Coding Specialist

• Provides business technical leadership across a broad range of information management functions
• Works independently as a senior lead and may manage and direct activities related to analysis, design and support of business data management solutions
• Responsible for account level research to ensure all pertinent data required to accurately calculate FDIC insurance is remediated
• Keeps abreast of rapid business and technology innovation within business information management field
• Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes
• Supports data modeling capabilities in order to structure business data to be consumed/transformed into a variety of capacities
• Develops data road map/information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data
• Drives data-centric solution development focusing on complex data integration

Senior Business Information Management Analyst, Data Remediation

• Working with business departments to drive process improvement
• Assessing and documenting training needs
• Documenting business processes and training procedures
• Overseeing projects for business departments
• Acting as a liaison/strategic partner between FAC and other entities

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