Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• monitors and reports on adherence to role-based access controls
• performs regular internal audits to ensure data integrity and privacy
• engage in and respond to third-party audit requests
• exhibit a professional attitude, communication style, and presence
• conduct routine audits reviewing and assessing compliance with departmental policies and procedures on data migration, EPCS, system access
• provide requested reports and documentation as required and coordinating with IA SOX to respond to any findings
• configure compliance reports highlighting findings, recommendations and areas of concern
• administer investigations into potential compliance violations or breaches, gathers evidence, conducts interviews, and prepares reports on the findings
• monitor disaster recovery exercises tracking scheduling compliance and completion
• serve as a bridge between Epic technical teams and Internal Audit
• coordinate meetings to review findings and deficiencies with teams and assist in remediation plans
• draft, prepare and disseminate education on identified compliance violations with minimal manager supervision
• manage smaller projects with multiple teams and participates in multi-disciplined project teams
• maintain documentation for routine audits, compliance reports and Audit Board requests
• monitor clinical and technical team adherence to policies and procedures
• analyze internal controls, policies and procedures, identify weaknesses and recommend improvements
• collaborate with Epic Security group to ensure all Epic certifications are up to date for Epic analysts with EMR access
• monitor planning and testing of downtime and disaster recovery procedures
• leverage ServiceNow for incident management review and change control compliance

Compliance & Environment Management Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Manage and oversee the standalone dental mailbox, including triage, routing, escalation management, and workflow coordination
• Partner with Sales to support standalone dental and vision growth initiatives
• Coordinate Gateway enhancement initiatives
• Support sales teams with RFP coordination, reporting requests, quote tracking, broker issue resolution, and strategic case support
• Support reporting and analytics related to standalone dental growth

Senior Project Management Analyst, Aetna Dental/Vision

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Partnering cross-functionally to scope, estimate, and deliver technology solutions
• Supporting initiatives from requirements discovery through deployment and UAT
• Developing functional requirements, user stories, and process documentation
• Working collaboratively within Agile and Scrum teams to facilitate ongoing incremental enhancements.
• Identifying risks, dependencies, and roadblocks across projects
• Providing Level 2 application support, incident analysis, and escalation coordination
• Serving as a technical SME for lending and business-critical systems
• Ensuring compliance with OCCU standards and regulatory requirements

• Work alongside data analysts and strategists to build AI-powered data resources using Claude that pull all marketing data into one centralized system.
• Help expedite and streamline marketing data workflows and reporting.
• Support the development of data structures and pipelines that improve team-wide access to insights.
• Conduct research and summarize data findings for the marketing team.
• Collaborate with a cross-functional team including marketing interns across PR, SEO, Social, and Paid channels.
• Learn how data analytics operates within a regulated financial services environment.

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