Billing Specialist

• Evaluate and redesign billing workflows and systems as this function scales, identifying and implementing improvements to processes inherited from multiple prior owners.
• Client Onboarding & Billing Account Setup. You will manage the billing setup process for newly onboarded clients by creating client profiles in Zoho, establishing initial subscriptions, and setting up bank account details to ensure accurate and timely billing activation.
• Billing Management & Client Invoicing. You will handle client billing operations, including setting up and updating billing subscriptions, reviewing and resolving billing inquiries, and issuing invoices for special projects and services. The role is also responsible for creating credit notes for billing adjustments, managing refunds, and coordinating billing adjustments with clients and internal stakeholders to maintain billing accuracy and client satisfaction.
• Client Payment Management. You will manage client payment-related processes by maintaining accurate payment records, coordinating payment method and bank account updates, monitoring billing transactions, following up on outstanding balances, and assisting clients with payment-related concerns to ensure timely and accurate payment processing.
• Billing Review & Reconciliation. You will conduct regular billing reviews and reconciliations to ensure alignment between billing records, permit data, and internal systems. Identify discrepancies, resolve inconsistencies, and maintain accurate and up-to-date billing documentation and records.
• Subscription & Pricing Updates. You will manage subscription and pricing updates resulting from permit changes, approved discounts, annual price increases, and other billing modifications while ensuring all updates are properly documented and communicated.
• Internal Coordination & Support. You will collaborate with internal teams to resolve billing concerns, provide updates regarding account and subscription changes, support billing-related inquiries during audits and reviews, and assist with pulling billing reports and financial data as needed.
• Referral & Commission Tracking. You will maintain and update client referral source information, monitor partner commission eligibility, manage referral expiration dates, and issue applicable referral credits for clients who successfully refer new business.

Billing Operations Lead

• Verify patient insurance eligibility and benefits, process pre-authorizations, and ensure accurate insurance documentation.
• Assist patients in understanding insurance coverage, treatment estimates, and expected out-of-pocket costs for various treatment plans.
• Support billing-related processes, maintain organized records, and assist with administrative tasks to ensure smooth daily operations.
• Perform front desk and receptionist support tasks when needed.
• Manage inbound and outbound patient calls professionally.
• Provide patient scheduling and appointment support.
• Handle email and phone call management, including voicemail follow-ups.
• Send out X-ray results and other patient communications.
• Assist with scheduling backup and patient coordination.
• Maintain a positive, professional, and patient-centered experience at all times.

Dental Insurance, Billing Coordinator

• Perform charge entry for MIC and MTC services
• Submit insurance claims accurately and on time
• Monitor claim status and resolve submission issues
• Follow up with commercial and government insurance payers
• Work outstanding Accounts Receivable
• Resolve front-end claim edits
• Review Athena hold buckets
• Investigate rejected and unpaid claims
• Escalate complex billing issues where appropriate
• Manage Rivet "No Response" work queue
• Contact insurance companies to: – Confirm receipt of claims, obtain claim status, request reprocessing where necessary, document payer responses, and ensure timely reimbursement
• Review documentation for coding accuracy
• Apply CPT, ICD-10 and HCPCS coding when appropriate
• Ensure coding complies with payer requirements
• Assist the authorization team by: • Reviewing Rivet estimates
• Matching estimates to appointments
• Recording expected patient responsibility
• Updating authorization documentation
• Supporting reporting activities
• Monthly corporate invoicing
• Data entry
• Spreadsheet management
• General administrative support

Revenue Cycle & Billing Specialist

• Own all aspects of high-volume customer billing
• Prepare and process a large volume of Accounts Receivable invoices daily with accuracy and speed
• Manage key-customer collections and ensure accounts remain current
• Send monthly customer statements and follow up on outstanding balances
• Identify and resolve billing discrepancies and customer account issues in a timely manner
• Reconcile customer accounts on a monthly basis
• Collaborate with the accounting team to ensure timely and accurate month-end close
• Assist in preparing sales reports for the sales teams
• Learn and work within our ERP system (Microsoft Dynamics Business Central) and Commonsku
• Contribute to initiatives that improve and streamline billing and accounting processes

AR Billing Specialist

• Participate in collection and reconciliation processes, ensuring timely follow-up and resolution of outstanding payments
• Submit invoices to customer portals such as Coupa, Ariba, and Tungsten
• Build customer portals, set up and edit workflows, and upload customer invoices to third-party portals, ensuring compliance with client-specific requirements
• Handle billing tickets and resolve any discrepancies
• Communicate with internal and external customers to address billing inquiries
• Monitor and reduce aging reports by following up on unpaid invoices

Accounts Receivable, Billing Specialist

• Issue and post bills, receipts and invoices
• Provide solutions to any relative problems with clients
• Create thorough reconciliation invoices on billing activity with clear and reliable data
• Reconcile the purchase of materials for each project
• Review billing documents, create monthly invoices and distribute according to the client's requirements
• Create postal advance invoices
• Manage the status of postage balances to ensure sufficient funds remain on hand for shipments
• Data entry of freight and postal shipments
• Manage the work in process reports to ensure all billable items are captured
• Manage the completion of projects

• Learn to translate SOW contract terms into subscription models within Ordway.
• Ensure the seamless sync between Ordway and QuickBooks Online (QBO), keeping our general ledger pristine.
• Assist the Head of Finance and Controller with ad-hoc data requests, financial reporting, and audit preparation.
• Proactively manage and audit data cleanliness across all financial systems to ensure reporting is 100% reliable.
• Use tools like Coupler and SaasAnt to manipulate and import data with laser-sharp attention to detail.
• Actively look for ways to streamline our tech stack (Ramp, Cube, Claude AI) and propose more efficient workflows.

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