Billing Specialist

• Prepare and process client invoices in the firm's PSA/ERP billing system
• Run and distribute billing reports; research prior invoices and billing history as needed
• Assist partners and bill managers with billing inquiries and workflow support
• Maintain data integrity in client management systems, including client information and time entry records
• Support new hire onboarding on time entry procedures and billing workflows
• Develop and maintain collaborative working relationships with colleagues and internal stakeholders
• Keep the Billing Team Lead informed of potential issues, discrepancies and deadline challenges
• Perform other duties as assigned to support the overall billing function

Billing Coordinator

• Perform timely follow-up on outstanding insurance claims and unpaid accounts
• Investigate and resolve claim denials, rejections, and underpayments
• Post insurance and patient payments accurately and reconcile discrepancies
• Identify trends in denials or payment issues and escalate as needed
• Work aging reports and prioritize accounts based on timely filing and payer guidelines
• Communicate with insurance companies to obtain claim status, reprocess claims, or correct errors
• Submit corrected claims, appeals, and supporting documentation as needed
• Collaborate with coding and front-end teams to resolve billing issues at the source
• Maintain accurate account documentation and follow-up notes in the system

• Maintains billing system database
• Identifies, analyzes and reconciles discrepancies in data
• Posts to sub ledgers
• Coordinates account eligibility with Membership areas
• Provides billing information to internal and external contacts; and first line collections
• Professional and timely oral or written communication to internal and external customers
• Fully proficient with daily tasks and is able to handle more complex billing situations with minimal guidance and provide recommendations for decision making

Senior Billing Specialist

• Responsible for handling all aspects of the billing process
• Exceptional responsiveness to the Firm’s Partners
• Work effectively, productively, and quickly in a very detail-oriented environment
• Use good judgement
• Excellent organizational, problem-solving, and time management skills
• Work comfortably in an environment with defined deadlines
• Interact with the Firm’s Partners in a professional, articulate manner
• Work professionally and cooperatively with peers and management
• Maintain a regular and predictable work schedule and full attention to work activities on behalf of the firm

• Responsible for processing invoices and ensuring accuracy
• Develop quotes by costing materials, supplies, and labor
• Calculate customer's payment, including deductibles and generate invoices
• Maintain a general understanding of the repair process and parts pricing
• Answer phone calls, provide price quotes, finalize invoices and other billing information
• Review estimates to verify the accuracy of customer quotes and billing
• Coordinate with other departments for accurate billing information

Customer Billing Coordinator

• Finalize New and Used deals sent from Finance
• Issue checks from refund requests from sales department
• Maintain correct gross on monthly F&I logs and balance to CDK every month
• Calculate salesperson commission sheets paid monthly
• Clean Inventory Schedules and We-owe Schedules

Automotive Billing Clerk

• Supervise, train, and mentor billing staff, assigning work to ensure all claims are processed according to company guidelines.
• Oversee the submission of Notice of Admissions (NOA), RAP (Requests for Anticipated Payment), and final claims in EMR systems.
• Conduct regular audits of patient records to ensure compliance with Medicare regulations and all payer standards.
• Monitor and reduce accounts receivable (A/R) days and denial rates, developing strategies to improve collections and reduce revenue leakage.
• Review and resolve complex denied claims, submitting appeals and managing the follow-up process.
• Generate and analyze daily/weekly/monthly billing reports to monitor trends and report to management.
• Partner with clinical managers, nurses, and clinicians to ensure OASIS documentation and physician orders support accurate billing.
• Assist in development of and enforce billing policies and procedures, keeping the team updated on payer changes.
• Assign any Office Authorization as needed for patient care to continue without delay, until authorization has been submitted and returned with a decision.
• Monitor Zendesk, WellSky fax inquiries, and incoming faxes throughout the day to update patient authorization status and adhere to any failed faxes in WellSky requiring more information to process authorization.
• Analyze and reconcile complex issues and problems.
• Prepare and analyze appropriate reports and other business correspondence.
• Identify needs and opportunities and present them to the supervisor with recommended solutions.
• Meet productivity goals assigned by the Authorization Supervisor.
• Adhere to federal, state, and agency regulations and policies to maintain confidentiality of patients and agency information per HIPPA requirements.
• Respond to all inquiries with a resolution to concerns and/or discrepancies.

Billing Supervisor

• The Billing Manager is responsible for managing and coordinating the overall functions of the billing department including the submission of claims, resolution of outstanding accounts and cash flow maximization.
• In addition, the manager is responsible for remaining current on all payor policies and regulations and ensuring compliance with Medicare, Medicaid and Commercial Insurances.
• Manages the daily operations of the Billing Department including monitoring and revision of policies and procedures.
• Establishes internal controls to ensure timely and accurate billing to third party payors.
• Ensures days in accounts receivable remain at or below Company standards in addition to monitoring daily cash flow.
• Reviews monthly productivity and quality assurance (QA) reports.
• Assists with execution of third party payor and/or governmental audits.
• Creates, analyzes and presents A/R performance metrics to management.
• Performs root cause analysis to identify opportunities for process improvements and/or automation and implements new procedures.
• Performs other duties as assigned.

Billing Manager

• Ensure strict HIPAA-compliant confidentiality with all client data and claims
• Manage and operate in multiple different billing platforms dependent on client needs which could include Azalea, Tebra, Central Reach and/or Rethink Integrated Billing Module
• Manage assigned client accounts billing scrubs for primary and secondary claims
• Submit claims electronically for primary and secondary payors
• Solve clearinghouse rejections
• Submit corrected claims for billing errors, rebill projects (new plans/new year, new information on payor policies)
• Maintain account spreadsheets, billing cheat sheets, provider, and billing information including provider roster and payer policy billing rules
• Contribute to updates and communicate to Customer Billing Advocate and other members of POD
• Provide internal reporting to team of status and issues for clients within POD
• Meet internal benchmarks for clean claims / first pass rate, unbilled claims, clearinghouse rejections, secondary claims, and denials for billing errors
• Research specific payor billing rules as needed
• Review client billing documentation to ensure claims are submitted based on payor requirements
• Stay informed about Payor and Industry Billing rules
• Foster a positive work environment for team members

• Process contracts and orders through Salesforce, and the order entry system to provide clients with their deliverables and invoices
• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX, and country-specific laws
• Review and help prepare Sales Agreements with Sales before presenting to clients; provide updated language, calculate credits for re-writes, and recommend edits or further approvals as needed
• Work with all business units to obtain missing approvals and key data, ensuring maximum sales bookings for the month/quarter
• Coordinate with License Management and Onboarding teams to ensure timely activation of client deliverables
• Process manual billing each month and follow up with Sales/Clients for Purchase Orders
• Electronically file all emails and contractual documentation
• Serve as the go-to resource for navigating Salesforce QCO tools
• Help sellers with best practices and alternatives when facing quoting challenges
• Assist in change management strategies that promote adoption and business readiness across Salesforce
• Provide real-time training and coaching to improve Salesforce understanding and usage
• Identify and drive process improvements

Order Management, Billing Specialist

• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
• Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
• Review workflows and identify opportunities to reduce manual work and processing delays
• Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
• Oversee the setup of electronic payment arrangements with payers that still send payments by mail
• Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
• Handle escalated patient concerns with professionalism, empathy, and clear explanations
• Ensure refund requests are reviewed, approved, and issued accurately and timely
• Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests
• Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
• Monitor performance metrics and implement process improvements to support timely reimbursement

Post-Treatment Billing Manager

• Process payments received via check (lockbox and remote deposit), credit card, and ACH/ eCheck
• Reconcile daily collections and troubleshoot identified discrepancies
• Review disbursements per defined procedures and established authority limits
• Assist Underwriting with escalated billing issues
• Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
• Review and take needed action on various activities upon assignment in BillingCenter
• Handle returned payments and credit card chargebacks
• Administer the ACH commission process
• Conduct routine user acceptance testing
• Participate in projects impacting department or company initiatives, as needed
• Perform routine administrative tasks
• Responsibilities subject to change

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