Bilingual

• Schedule and reschedule patient appointments.
• Call patients to remind them of upcoming appointments.
• Review the schedule daily to identify missed appointments and contact patients to reschedule.
• Provide pre-procedure instructions over the phone, ensuring patients fully understand the requirements, even if they have received written instructions.
• Handle patient requests for medication refills and create messages for the doctor to follow up.
• Use a voice-over-IP (VoIP) phone system with an auto-attendant to manage patient calls.
• Ensure all new patients seen the previous day are activated on the patient portal for seamless communication.
• Send requests for patient reviews after appointments using the Patient Review app.
• Follow specific patient management and communication protocols as outlined by Dr. Shafizadeh.
• Maintain and update accurate patient records using eClinicalWorks.
• Respond to patient calls, emails, and texts promptly.
• Sort, prioritize, and respond to communications, including newsletters.

Bilingual Medical Receptionist – Patient Coordinator

• Serve as the primary contact for English and Spanish-speaking tenants via phone, email, and text.
• Respond to tenant inquiries promptly and professionally.
• Maintain accurate tenant and property records.
• Update information within property management software.
• Set up new properties within property management software.
• Ensure property information is complete and accurate.
• Track lease expiration dates.
• Coordinate lease renewals.
• Receive maintenance requests from tenants.
• Coordinate with vendors and contractors.
• Assist with move-in preparation.
• Coordinate tenant onboarding documentation.
• Prepare move-out communications.
• Help ensure compliance with lease procedures.
• Monitor rent payments.
• Assist with rent collection follow-ups.
• Schedule vendors for maintenance and repairs.
• Assist with creating and scheduling content.
• Post updates on Facebook, Instagram, LinkedIn, and other social media platforms.
• Support marketing initiatives as needed.

Spanish Bilingual, Property Manager

• Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
• Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
• Review unpaid, denied, or rejected claims and take appropriate corrective action.
• Prepare and submit appeals for denied claims.
• Monitor claim status and follow up with insurance companies until resolution.
• Maintain accurate billing documentation and patient financial records.
• Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
• Verify dental insurance eligibility and benefits prior to treatment.
• Confirm patient coverage, deductibles, copays, and treatment limitations.
• Obtain benefit information and communicate coverage details when necessary.
• Follow up with insurance carriers regarding pending claims and authorizations.
• Maintain detailed documentation of insurance communications and claim updates.
• Answer overflow inbound calls professionally.
• Assist new patients with scheduling appointments and responding to general inquiries.
• Route calls appropriately and provide excellent customer service.
• Support front desk operations during high patient volume.
• Maintain HIPAA compliance while handling patient information.
• Assist with billing questions and account inquiries.
• Support administrative functions across two dental office locations.
• Maintain organized patient records and billing documentation.
• Collaborate with in-office staff to ensure efficient daily operations.
• Participate in cross-training to support multiple office workflows.

Bilingual Dental Biller, Front Desk Support – English/Spanish

• Process and manage member referrals received from the Marketing Department
• Educate prospective members and families on home care service requirements
• Coordinate assessments and assist with the enrollment process
• Maintain ongoing communication with members and families throughout enrollment
• Serve as a liaison between members, nursing facilities, physician offices, hospitals, and insurance companies
• Follow up on required documentation and enrollment requirements
• Update daily reports and maintain accurate records in the system
• Ensure all member information is accurately documented and maintained

Bilingual Intake Specialist

• Act as a Tech Lead and demonstrate product expertise in most Genesys Cloud products
• Provides top quality service engagement for large or strategic customers or other accounts service as the implementation consultant, build engineer or technical lead.
• Follows Professional Services implementation standards.
• Assesses complex project situations to make appropriate recommendations or alternative solutions to both Genesys and the customer.
• Initiates and suggests process improvements to Project Managers and other Management to increase efficiency in delivery of Genesys Cloud solutions
• Works in close concert with Project Manager in successfully delivering projects in Waterfall or Agile methodologies.
• Leads and delivers technical implementation activities from pre-sale to support transition for PS engagement in any of the following activities/phases but not limited to Pre-Sales – Scopes and Estimates Effort in collaboration with the sales team.
• Discovery and Requirements Gathering, Scoping and Level of Effort – Understands customer and business requirements which delivers Genesys Standard Based Documentation and Design Requirements.
• Proof of Concept Implementation – Preliminary implementation of the initial requirements for feasibility.
• Build Implementation and Integration Base Configurations (Contact Center Based such as Skills, Wrap-up Codes, Queues, Users, Roles, Phone Settings, Phone Numbers, etc.)
• Telephony Configuration (SIP Trunks, Genesys Edge Device Pairing, Cloud or Bring Your Own Carrier Based)
• Call Flow Development Agent Display Scripting Configuration Outbound Campaign/Dialer Configurations Integrations – AppFoundry / Expert App Implementation, Data Actions from CRM based platforms, and/or SSO Reporting Out of the Box based on Genesys Cloud Unit Testing Quality Assurance and User Acceptance Testing Support End-User Training or Transfer of Information (ToI) Agent, Administrator, Supervisor, Salesforce, Outbound Campaign/Dialer.
• Pre-Go Live Preparation, Go-Live Support, Post Go-Live Support, Hyper Care Support Concierge/Early Adoption Service (White-Glove Service) - provides consultation and guidance for the customers which requires in-depth knowledge of the Genesys Cloud Platform.
• Managed Services Operational Service Management Move, Add, Change, Delete (MACD) Change Management & Ticket Triage Conducts Change Deployments General knowledge on omnichannel, such as Voice, Email, Chat, SMS, and/or Social Media Staff Augmentation Assigned as a dedicated resource for a particular project that works under the customer’s project team along with its process and target deliverables.
• Project Change Implementations Consult & Assist Delivery Flexible to adapt to different project delivery process agreements with customer project engagements.
• Act as a Tech Lead, leading a project implementation. Follows Professional Services implementation standards.
• Execution of project plan tasks associated with engagements.
• Work closely with the members of Quality Assurance Team or User Acceptance Testing team (customer-end) for identified defects by resolving it through defect triage or fixing.
• Regular communication of project status.
• Provides remote/onsite support for customer escalations as needed.
• Maintains on average 70% utilization for billable projects Identifies engagement-related problem areas and solves the issues in a proactive manner.
• Assists the Customer Care organization in performing service call/maintenance activities as required.
• Provide technical training (on-site or remote) to internal or consultative training to customers & partners as part of the project delivery. Maintains friendly and professional attitude in stressful situations.
• Facilitates training to New Joiner and/or Junior resources on the Genesys Product Base and Professional Services processes (e.g. project delivery, implementation, etc.), including, knowledge transfer of specific skills.
• Continues to stay abreast of new Genesys product releases through internal training, shadowing experienced consultants, lab development, or industry standards training/certifications Consistently completes Genesys-based Compliance Trainings (e.g. GDPR, HIPAA, PCI, Security, etc.).
• Complying with Genesys Product based Certification (e.g. Genesys Cloud Professional, and/or Genesys Cloud Specialist).

Bilingual jobs in Philippines

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Bilingual Medical Receptionist – Patient Coordinator

Spanish Bilingual, Property Manager

Bilingual Dental Biller, Front Desk Support – English/Spanish

Bilingual Intake Specialist

Senior PS Consultant, Spanish Bilingual