Bilingual Medical Receptionist – Patient Coordinator

Winning Assistants LLC

Bilingual Medical Receptionist and Patient Coordinator managing patient communications and administrative tasks for healthcare clients. Strong focus on appointment management and following detailed protocols.

Posted 7/20/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $6 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient management skills, including scheduling, communication, and record-keeping, while ensuring compliance with specific protocols. Proficient in using eClinicalWorks and VoIP systems to enhance patient interactions and maintain accurate records.

Highest-signal resume keywords

Patient SchedulingEClinicalWorksVoIP Phone SystemNBI ClearanceProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementAppointment ReschedulingPre-Procedure InstructionsMedication Refill RequestsPatient Portal Activation

Soft Skills

Clear CommunicationProfessionalismOrganizational Skills

Tools & Technologies

EClinicalWorksVoIP Phone SystemPatient Review App

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Patient Management ProtocolsTelehealth CommunicationPatient Engagement

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Schedule and reschedule patient appointments.
Call patients to remind them of upcoming appointments.
Review the schedule daily to identify missed appointments and contact patients to reschedule.
Provide pre-procedure instructions over the phone, ensuring patients fully understand the requirements, even if they have received written instructions.
Handle patient requests for medication refills and create messages for the doctor to follow up.
Use a voice-over-IP (VoIP) phone system with an auto-attendant to manage patient calls.
Ensure all new patients seen the previous day are activated on the patient portal for seamless communication.
Send requests for patient reviews after appointments using the Patient Review app.
Follow specific patient management and communication protocols as outlined by Dr. Shafizadeh.
Maintain and update accurate patient records using eClinicalWorks.
Respond to patient calls, emails, and texts promptly.
Sort, prioritize, and respond to communications, including newsletters.

Requirements

What you’ll need

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.