Bilingual Dental Biller, Front Desk Support – English/Spanish

Winning Assistants LLC

Bilingual Dental Biller handling billing and patient support for H Orthodontics. Ensuring accurate claim submissions and collaborating with dental staff for efficient operations.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dental billing processes, including insurance claim submissions, appeals, and denials, while ensuring compliance with HIPAA regulations. Proficient in managing patient records and providing excellent customer service in a bilingual environment.

Highest-signal resume keywords

Dental Billing ExperienceOrthodontic Billing ExperienceOral Surgery Billing ExperienceDenti-Cal ExperienceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Claim SubmissionsClaim Follow-UpAppeals and DenialsInsurance VerificationBilling DocumentationPatient Financial RecordsHIPAA ComplianceOrganizational SkillsAttention to DetailMulti-Tasking

Soft Skills

Strong Communication SkillsCustomer ServiceCollaborationProblem-Solving

Industry Keywords

Dental InsuranceOrthodonticsOral SurgeryDenti-CalHealthcare Compliance

About the role

Key responsibilities & impact

Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
Review unpaid, denied, or rejected claims and take appropriate corrective action.
Prepare and submit appeals for denied claims.
Monitor claim status and follow up with insurance companies until resolution.
Maintain accurate billing documentation and patient financial records.
Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
Verify dental insurance eligibility and benefits prior to treatment.
Confirm patient coverage, deductibles, copays, and treatment limitations.
Obtain benefit information and communicate coverage details when necessary.
Follow up with insurance carriers regarding pending claims and authorizations.
Maintain detailed documentation of insurance communications and claim updates.
Answer overflow inbound calls professionally.
Assist new patients with scheduling appointments and responding to general inquiries.
Route calls appropriately and provide excellent customer service.
Support front desk operations during high patient volume.
Maintain HIPAA compliance while handling patient information.
Assist with billing questions and account inquiries.
Support administrative functions across two dental office locations.
Maintain organized patient records and billing documentation.
Collaborate with in-office staff to ensure efficient daily operations.
Participate in cross-training to support multiple office workflows.

Requirements

What you’ll need

Minimum 2 years of dental billing experience (Required)
Orthodontic billing experience (Required)
Oral surgery billing experience (Strongly Preferred / Must Have)
Experience handling:
- Insurance claim submissions
- Claim follow-up
- Appeals and denials
- Insurance verification
Experience working with Denti-Cal (California Medicaid) is highly preferred.
Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
Strong understanding of HIPAA regulations and healthcare compliance.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced dental environment.
Strong written and verbal communication skills.
Comfortable supporting multiple office locations.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.