Bilingual

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

Nurse Practitioner, Bilingual – Spanish

• Schedule patient appointments for financial assistance.
• Check-in patients upon arrival and ensure all required documentation is available for processing while covering onsite.
• Answer incoming calls, respond to voicemails, and provide guidance on next steps.
• Assist patients by providing requested documents and materials.
• Meet productivity and quality expectations.
• Utilize multiple systems and databases to gather, track, and report patient information.
• Communicate updates to Eligibility Specialists on scheduling and patient workflow.
• Process incoming and outgoing mail.
• Complete special projects, as assigned.

Eligibility Service Coordinator, Bilingual Required

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

• Take the lead at the center of where it all happens – our retail stores.
• Oversee store operations, manage and develop a team.
• Ensure AT&T customers experience our best-in-class services, entertainment, and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches.
• Help meet and exceed sales objectives.
• Ensure that customers receive an extraordinary experience with our products and services.
• Provide best-in-class paid training that will set you up for leadership success.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Bilingual Spanish Retail Store Manager

• As a Bilingual Hybrid Development Representative (HDR), you serve as the critical first step in our sales pipeline, responsible for building and qualifying the opportunities that drive our growth.
• You will execute high-volume outreach to a mix of prospective businesses with the strategic goal of determining mutual fit for our all-in-one digital platform, ensuring Account Executives receive high-quality engagements ready for closing.
• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to develop an understanding of the prospect’s needs and determine how they can benefit from leveraging our all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.

Bilingual Development Representative, Mandarin

• Manage a team of service/sales representatives
• Provide overall direction and corporate vision
• Ensure effective and efficient operations
• Raise service standards to enhance Customer experience
• Monitor calls and team activities
• Develop and assess Colleague performance
• Implement company policies and procedures
• Resolve escalated Customer issues

Team Manager II, Spanish Bilingual

• The Service Agent is responsible for supporting Contact Center Operations (CCO) by ensuring members and/or providers receive an exceptional customer experience.
• This individual receives and addresses member & provider inquiries, resolves complaints, educates clients, retains members, helps to prevent dis-enrollments, and escalates issues requiring additional intervention across all Lines of Business (LOBs).
• Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues.
• May include but is not limited to inbound/outbound calls/emails/chats, onsite/remote/virtual/field location, on behalf of CCO.
• Meets/Exceeds all performance KPIs including but not limited to quality, productivity, and dependability.
• Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately.
• Identifies and de-escalate situations where member/provider is upset and provides resolution for their issue.
• Initiates investigations as required, partnering with other assigned parties to participate in root cause analysis.
• Complies with HIPAA requirements and maintains Protected Health Information (PHI) confidentiality.
• Builds sustainable relationships of trust through open and interactive communication with internal and external customers.
• Works a flexible schedule including a late shift, weekends, and/or holidays (with limited notice at times), and as needed during unforeseen business disruptions.
• Additional duties as required.

CCO Service Agent, Bilingual

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
• Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.
• Follow all HIPAA, PHI security, and Guidehealth privacy policies.

Medical Assistant – Bilingual Hindi Speaking

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high-risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole-person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non-clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow-up.
• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community-based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
• Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Participate in Guidehealth meetings, training sessions, and quality-of-care initiatives.
• Follow all HIPAA, PHI security, and Guidehealth privacy policies. Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.

Medical Assistant – Bilingual Hindi

• Supports the Clinical Operations functions and acts as a liaison between members, physicians, and service coordinators.
• Performs review of service requests for completeness and collects non-clinical data.
• Initiates call backs/correspondence to coordinate and verify benefits/treatment.
• Assists members with finding providers and resolving problems regarding services.
• Makes outbound calls to engage members in Case Management.
• Reviews medical, dental, and vision claims.

Managed Care Coordinator II, Bilingual – Spanish Speaking

• Manage a pipeline of various number of loans efficiently and deliver an excellent customer experience.
• Proactively gather and review of underwriting documentation from the applicant and any applicable third parties.
• Responsible for timely submission of underwriting conditions to the Underwriter.
• Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addresses.
• Review file documentation for missing or erroneous information.
• Maintain all required documentation pertaining to assigned loans within the loan origination system.
• Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.
• Regular pipeline follow-up within the company standards.
• Ensure that the appropriate levels of mortgage insurance is obtained where applicable.
• Review loan documentation to ensure that it meets the conditions set forth by Underwriting.
• Process and close, at minimum the expected number of loans each month.
• Communicate in writing and verbally with internal business partners, third parties, and to the applicant.
• Ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations.
• Ensure that loans requiring escalation are brought to management’s attention.

Bilingual Mortgage Loan Processor

• Provide high-quality nursing care in accordance with clinical standards
• Deliver culturally competent care to Spanish-speaking patients and families
• Perform clinical procedures, including catheterization and related care
• Assist with patient assessments and diagnostic evaluations
• Work across diverse settings such as Acute Care, Behavioral Health, ICU, and community-based environments
• Accurately document patient care, including ICD coding when applicable
• Collaborate with interdisciplinary teams to ensure continuity of care

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