Bilingual

• Provide leadership, business insight and operational support to assigned franchisees.
• Act as the primary business consultant and relationship owner for assigned franchisees.
• Identify performance gaps and guide execution to improve sales and profitability.
• Lead recurring business routines with assigned franchisees.
• Proactively identify emerging issues and coach franchisees to implement solutions.
• Guide franchisees in the consistent execution of operational standards and brand guardrails.
• Partner cross-functionally with internal teams to resolve issues and support growth.
• Support development and reinvestment efforts for franchisees.

Bilingual Area Manager

• Provide leadership, business insight and operational support to assigned franchisees
• Serve as the primary business consultant and relationship owner for assigned franchisees
• Analyze franchisee and market performance to identify trends, outliers, risks, and opportunities
• Diagnose business and operational challenges and guide franchisees in developing action plans
• Partner cross-functionally with various internal teams to support profitable growth

Bilingual Area Manager – LA&C

• Provide world class customer service and service delivery to our clients and patients through processing referrals in the delivery of medical goods and services.
• Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service.
• Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process.
• Procures vendor partners for each referral as it relates to the goods or services requested.
• Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals.
• Provides quotes back to clients for approval or follow up on quotes already sent to obtain written approval for requested referrals ensuring that each referral is deemed medically necessary and approved by the claim’s adjuster.
• Confirms all required and relevant billing information exists in each referral as it relates to the workflow and billing processes in place and moves those referrals to be billed each day.
• Processes referrals per state regulations and workers compensation guidelines.

Patient Care Coordinator, Bilingual Preferred

• Participating in delivery of patient education and disease management interventions
• Performing health coaching for members
• Conducting behavioral or clinical assessments to identify individual member knowledge, skills and behavioral needs
• Identifying and/or coordinating specific health coaching plan needs
• Interfaces with provider and other health professionals for health coaching plan coordination
• Implementing and/or coordinating coaching and/or care plans
• Using motivational interviewing to facilitate health behavior change
• Monitoring and evaluating effectiveness of interventions

Transitions of Care RN – Bilingual Preferred

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

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Bilingual Area Manager

Bilingual Area Manager – LA&C

Patient Care Coordinator, Bilingual Preferred

Transitions of Care RN – Bilingual Preferred

Loan Processor, Bilingual Spanish