Associate

• Contact courts and other data sources to conduct criminal, civil, and other record checks for employment background screening reports
• Contact courts for information beyond public indexes
• Coordinate pulling and review of physical court files
• Perform data processing, skip tracing, file retrieval, result analysis, and investigative tasks
• Update internal platforms with information gathered from courts and other sources
• Liaise with Records and other departments to complete assignments or obtain clarification
• Maintain data security and confidentiality
• Travel to and access courthouses and government facilities
• Stand for extended periods and walk variable or extended distances as required
• Navigate public spaces, security checkpoints, and crowded areas
• Carry or transport documents, files, or a laptop
• Perform other duties as assigned

Court Runner conducting courthouse record research for Accurate Background’s employment screening services

Associate 2 – Court Runner

Court Runner conducting courthouse record research for Accurate Background’s employment screening services. Retrieving files and verifying records for accurate background screening reports.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Dispensary Associate providing customer service in the cannabis industry

Dispensary Associate – Part Time

Dispensary Associate providing exceptional customer service and cannabis education to patients. Guiding customers on their cannabis journey and assisting with product purchases in a retail environment.

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
• Determine applicable contractual coverage and most appropriate replacement/repair solution
• Work to have a timely resolution to claims by negotiating costs and labor hours associated
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols

Service Contract Associate handling low exposure mechanical breakdown claims

Service Contract Associate

Service Contract Associate managing low complexity mechanical breakdown claims for Zurich North America. Handling communications with external sales staff, dealerships, and service shops to resolve claims efficiently.

Dispensary Associate at Trulieve guiding customers on cannabis purchases

Dispensary Associate

Dispensary Associate at Trulieve guiding customers on their cannabis journey. Providing exceptional service while educating patients on product benefits and facilitating purchases in compliance with regulations.

• Promote learner and faculty success and quality through data-informed decisions and projects
• Support successful programs through oversight, coaching, engagement and management of adjunct faculty.
• Assure the achievement of institutional and programmatic benchmarks, performance indicators and process efficiency with analytical support and discipline.
• Collaborate with university team members to ensure that we support our world-class faculty according to SNHU's core values.
• Develop and follow processes to support faculty according to accreditation standards, institutional policies, and human resource standards,
• Part of the team that is responsible and accountable for optimization of all parts of the faculty experience and lifecycle including daily operational processes and tasks related to students and faculty.
• Lead collaborative efforts across departments to support learner, faculty, and graduate success and program growth.
• Conduct environmental scanning and research in collaboration with internal and external partners to identify trends and inform actions to increase faculty excellence.
• Support improvements in processes to increase automation, improve data and reporting, ability to grow, reduce cost, and better support collaboration between partners.
• Support a high engagement faculty experience along each phase of the adjunct faculty lifecycle.
• Participate in communication and collaboration across partners to assure holistic approaches to process and experience optimization.
• Participate in the review, documentation, and reporting of processes, process-based metrics, initiative progress and measures, across stakeholder teams, to maintain the transparency of the results of this team's efforts.
• Analyze data to improve the faculty experience

Associate Dean of Academic Effectiveness managing online faculty at Southern New Hampshire University

Associate Dean – Academic Effectiveness

Associate Dean of Academic Effectiveness at Southern New Hampshire University supporting online faculty and programs. Promoting learner and faculty success through data-driven decisions and collaborative efforts.

• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand.
• Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services.
• The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership.
• The incumbent will need to meet or exceed established production goals to be successful.
• Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications.
• Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.
• Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates.
• Cross sell additional membership products or upsell additional products, when appropriate.
• Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage.
• Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group.
• Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits/services through completion of ongoing training courses provided.
• Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership.
• Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

Membership Retention Associate enhancing member loyalty and retention through effective communication.

Membership Retention Associate, FT

Membership Retention Associate engaging with current AAA members to retain memberships. Providing information on benefits to enhance member loyalty and satisfaction.

• assist the Senior Advocate/Team Leader of an advocate department
• provide technical legal support to the Senior Advocate
• become familiar with relevant statutes, regulations and case law
• review and bookmark records and files
• assist the SA in identifying issues, providing legal research, and drafting of arguments and briefs

VA Associate Advocate supporting the Senior Advocate in veteran disability claims

VA Associate Advocate

VA Associate Advocate providing technical legal support in advocating for veteran disability benefits. Collaborating with Senior Advocate and leading intake activities for claims management.

• Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
• Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
• Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
• Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
• Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
• Process student membership applications and communicate with student members on eligibility and requirements.
• Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
• Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
• Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
• Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
• Perform other duties as assigned.

Member Services Associate managing inquiries and applications for ASLA membership

Member and Chapter Services Associate

Member Services Associate managing day-to-day member inquiries and applications for ASLA's membership services. Maintain data quality in the Association Management System and provide support during events.

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