Membership Retention Associate, FT

AAA

Membership Retention Associate engaging with current AAA members to retain memberships. Providing information on benefits to enhance member loyalty and satisfaction.

Posted 7/1/2026full-timeRemote • Connecticut, Kentucky, Maryland, New Jersey, Oklahoma, Pennsylvania, South Dakota, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $23 per hourWebsite

About the role

Key responsibilities & impact

Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand.
Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services.
The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership.
The incumbent will need to meet or exceed established production goals to be successful.
Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications.
Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.
Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates.
Cross sell additional membership products or upsell additional products, when appropriate.
Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage.
Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group.
Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits/services through completion of ongoing training courses provided.
Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership.
Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

Requirements

What you’ll need

High School Diploma or equivalent
Two (2) to five (5) years of customer sales and service and/or retention experience.
Previous inside sales skills that focus on customer care are desirable.
Maintains exceptional attendance and punctuality.
This position is emergency personnel.
Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions.
Effective analytical and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others.
Ability to obtain appropriate licensing for sales and service as required within 90 days of hire.

Benefits

Comp & perks

Medical, Dental, Vision and Prescription coverage
401(k) plan with company match up to 7%
FREE AAA Premier Membership
FREE Life Insurance
Auto repair, travel, and merchandise discount
Tuition reimbursement
Disability Insurance
Supplemental Insurances
Pet Insurance
Legal Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SalesRetention ExperienceMembership Benefits KnowledgeDocumentation SkillsCall Handling

Soft Skills

Effective CommunicationTeam CollaborationProfessionalismPunctualityEmpathy

Certifications

Sales and Service Licensing