Analyst

• Lead systems analysis efforts at a programme and project level.
• Conduct business and technical requirements gathering, analysis, and impact assessments to ensure requirements and expectations are clearly defined and met.
• Support and perform system and business capability impact assessments, focusing on operational impacts, system dependencies, and integration points.
• Translate business requirements into detailed functional and technical specifications.
• Define system functionality, usability, reliability, performance, support, and other non-functional requirements, ensuring comprehensive documentation.
• Provide technical expertise in identifying, evaluating, and developing cost-effective system solutions that meet business requirements and align with the existing technical landscape.
• Ensure solutions comply with enterprise architecture standards and regulatory requirements.
• Work collaboratively with business stakeholders, project and programme teams, engineering teams, and architects to deliver sustainable and scalable technology solutions.
• Lead cross-functional teams in identifying opportunities for technology-driven improvements across the business.
• Facilitate resolution of change requirements during development and testing phases.
• Troubleshoot and resolve complex technical and system issues, applying structured problem-solving approaches.
• Diagnose complex issues reported by end users, identify root causes (system or process), and recommend sustainable remediation solutions.
• Introduce continuous process improvements and document system processes and integrations using standard modelling notations such as UML and BPMN.

Senior System Analyst

• Support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle.
• Develop and implement data-driven risk strategies to enhance portfolio performance.
• Source, consolidate, and analyse large datasets using SAS, identifying key trends, patterns, and anomalies.
• Collaborate with cross-functional stakeholders including Sales, IT, Front-End, Collections, Finance, and Risk teams.
• Support New Product Development through analytical input and product refinement assessments.
• Identify gaps in acquisition strategies and recommend improvements to optimise processes.
• Present analytical findings and strategic recommendations to both technical and non-technical stakeholders.
• Perform User Acceptance Testing (UAT) and post-implementation monitoring to ensure effectiveness of strategy changes.
• Produce and analyse monthly MI reports, providing clear, insight-driven commentary on key risk indicators.
• Identify areas of concern and develop actionable remediation plans.
• Communicate insights effectively to a diverse stakeholder audience.
• Facilitate strategy approval and sign-off processes, ensuring alignment and awareness across the business.
• Work closely with operational teams to ensure strategies perform optimally.
• Ensure all strategies comply with credit risk policies and relevant frameworks.
• Investigate and resolve escalated customer complaints efficiently and fairly.

Credit Risk Analyst – Home Loans, Property Risk and Analytics

• Analyze requirements and define scope needs;
• Coordinate projects, leading the activities of IT infrastructure specialist teams;
• Communicate project information and lead meetings integrating technical teams, project teams and vendors;
• Prepare and execute integrations, test plans, UAT/acceptance, change plans and their implementation/post-implementation follow-up, including the schedule for each project;
• Provide support to resolve issues that occur in implemented projects, working with specialist teams and organizing action plans;
• Responsible for creating and maintaining all documentation (topologies/layouts/procedures) for deployed solutions and operations.

IT Projects Analyst

• Identify and assess key financial reporting risks, including risks arising from digital platforms, payments, and transactional flows.
• Support the design and implementation of controls aligned to COSO principles.
• Perform proactive quality assurance reviews of key processes and controls.
• Assess control deficiencies/observations, including root cause analysis.
• Support the maintenance of SOX PMO governance, cadence, and delivery standards.
• Collaborate with Internal Audit and External Auditors during walkthroughs, testing, and audits.

Senior SOX Control Analyst

• Support the development and execution of credit innovation initiatives aligned to business and customer strategy.
• Analyse customer, operational, and credit performance data to identify improvement and innovation opportunities.
• Monitor product and process performance to identify optimisation opportunities and support continuous improvement initiatives.
• Perform advanced data analysis on customer behavior, product performance, and credit risk metrics.
• Develop dashboards, reports, and visualizations to support product development and strategic decision-making.
• Identify trends, patterns, and anomalies in credit data to inform product enhancements and innovation opportunities.
• Conduct market research, competitor benchmarking, and customer analysis.

Credit Innovation Analyst

• Manage single and multi-service projects, ensuring quality deliverables on time
• Provide expert skills as part of a Clinical Data Management (CDM) team
• Serve as internal or external point of contact on standalone coding studies or accounts
• Maintain post-coding dictionary up-versioning synonym and coding reconciliation
• Perform Dictionary up-versioning activities
• Perform external verbatim coding of data from non-EDC sources
• Perform comprehensive quality control procedures
• Perform Serious Adverse Event (SAE) coding reconciliation activities
• Collaborate with customers and develop solutions and action plans for issues
• Proactively identify, solve quality issues and deliver projects as per agreed timeline
• Identify and implement processes and quality improvement initiatives
• Provide review and expert opinion in developing, revising, and maintaining standard operating procedures
• Develop and maintain good communications and working relationships with the CDM team and client stakeholders

Clinical Coding Analyst

• First line response and resolutions
• Customer interaction, triage and information gathering
• Utilise analytics platforms to resolve technical issues
• Maintain positive attitude and focus on customer satisfaction
• Collaborate cross functionally to drive efficiencies and solutions
• Desktop hardware troubleshooting

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Data Surveillance Analyst

• Build and maintain accurate rotas and forecasts based on demand, capacity, and SLAs
• Manage leave, public holiday coverage, and planned off-floor activity across multiple time zones
• Monitor real-time performance: adherence, shrinkage, schedule alignment, and live queues
• Maintain and refresh scheduling inputs quarterly; ensure team compliance via Genesys
• Produce daily, weekly, and monthly reports for operations and planning teams
• Track overtime and lieu time usage, approve where necessary, and highlight cost-saving opportunities
• Support WFP leadership in preparing for growth, new client onboarding, or one-off global events
• Ensure scheduling systems (Genesys) reflect skill changes and service updates
• Act as the first point of review for inbound analytics tickets; escalate only complex issues
• Collaborate weekly with a nominated senior analyst to stay aligned on workforce dashboards
• Support dashboard health and task reporting using Snowflake and Genesys A3S
• Identify and suggest improvements to manual reporting or scheduling processes, especially those still reliant on Excel

Junior Workforce Analyst

• Ensure the timely availability of CKD materials to support uninterrupted production operations
• Monitor, analyse, and control CKD inventory levels in alignment with production plans and targets
• Plan CKD material requirements in accordance with approved production schedules
• Liaise with suppliers, expeditors, and internal stakeholders to proactively resolve material-related issues and ensure timeous deliveries
• Analyse material variances, shortages, and surpluses, and implement appropriate corrective and preventative actions
• Maintain accurate and up-to-date CKD material master data and transactional records within SAP
• Support month-end reporting activities and contribute to continuous improvement initiatives within the logistics and supply chain environment

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